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Customer Service

Improve the customer focus of your service agents

Use Robotic Process Automation (RPA) to drive efficiencies in the customer service department.

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Step by step guide

How does Customer Service work

Customer satisfaction and loyalty are values preached by customer service agents. In many businesses customer service is a cost item, but it is critical to retain customers through a pleasant after-sales experience. Robotic Process Automation (RPA) enables companies to drive efficiencies in the customer service department. RPA not only allows companies to cut costs, but also frees up time of customer service agents to focus on what customers really need and deepen the bond with them.

Process automation that mimics manual actions of customer service agents.

Reduced costs and time

RPA mitigates repetitive, time consuming tasks and allows customer service agents to take on more valuable types of work such as relationship building and providing the best client experience.

24/7 availability and customer happiness

RPA is not restricted to working hours and responds to customer requests immediately.

Create valuable insights

RPA avoids errors following the manual entry of data; this will provide the business with valuable insights.

Features

All included

A digital workforce built with RPA technology to automate an d manage customer service processes. RPA offers you a low-risk and non-invasive solution. Some of the possibilities:

Improve support

RPA can be used to welcome customers into your customer service pool and sort them into buckets for different agents to address.

Improve support

RPA can be used to welcome customers into your customer service pool and sort them into buckets for different agents to address.

Resolve complaints

RPA can retrieve, organize, sort and resolve complaints across various channels.

Resolve complaints

RPA can retrieve, organize, sort and resolve complaints across various channels.

Automate standard customer service tasks

RPA is extremely suitable for operations like scheduling appointments, order modifications, address change or password resets.

Automate standard customer service tasks

RPA is extremely suitable for operations like scheduling appointments, order modifications, address change or password resets.

Personalized service

RPA fueled by AI is able to act proactively and address customer concerns before they even arise.

Personalized service

RPA fueled by AI is able to act proactively and address customer concerns before they even arise.

Contact

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sales@ciphix.io