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Use Robotic Process Automation (RPA) to drive efficiencies in the customer service department.

Improve the customer focus of your service agents

Learn how to use Robotic Process Automation (RPA) to optimize customer service departments and processes and overcome predictive manual work.

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How does Customer Service work

Customer satisfaction and loyalty are values preached by customer service agents. In many businesses customer service is a cost item, but it is critical to retain customers through a pleasant after-sales experience. Robotic Process Automation (RPA) enables companies to drive efficiencies in the customer service department. RPA not only allows companies to cut costs, but also frees up time of customer service agents to focus on what customers really need and deepen the bond with them.

The Benefits of an automation solution for customer service departments

Process automation that mimics manual actions of customer service agents.

Reduced costs and time

RPA mitigates repetitive, time consuming tasks and allows customer service agents to take on more valuable types of work such as relationship building and providing the best client experience.

Minimize business risk, 24/7 availability and customer happiness

RPA is not restricted to working hours and responds to customer requests immediately.

Create valuable insights

RPA avoids errors following the manual entry of data; this will provide the business with valuable insights.

Reduced costs and time

RPA mitigates repetitive, time consuming tasks and allows customer service agents to take on more valuable types of work such as relationship building and providing the best client experience.

Minimize business risk, 24/7 availability and customer happiness

RPA is not restricted to working hours and responds to customer requests immediately.

Create valuable insights

RPA avoids errors following the manual entry of data; this will provide the business with valuable insights.

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Features

Improve support

RPA can be used to welcome customers into your customer service pool and sort them into buckets for different agents to address.

Resolve complaints

RPA can retrieve, organize, sort and resolve complaints across various channels.

Automate standard customer service tasks

RPA is extremely suitable for operations like scheduling appointments, order modifications, address change or password resets.

Improve support

RPA can be used to welcome customers into your customer service pool and sort them into buckets for different agents to address.

Resolve complaints

RPA can retrieve, organize, sort and resolve complaints across various channels.

Automate standard customer service tasks

RPA is extremely suitable for operations like scheduling appointments, order modifications, address change or password resets.

Customer Service

Use cases

Banking & Insurance

Combining RPA and AI for automated responding

Customer Service

Health & Medical

Faster throughput times of care referrals at specialized healthcare clinics

Customer Service

Banking & Insurance

Insurance company extends life insurance policies with use of RPA

Customer Service

Retail & Consumer Goods

RPA automates entry of promotional activities in SAP

Customer Service
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