RPA provides up-to-date insurance communication

At the end of an insurance claim, an insurance company is obligated to hand over all documentation to the other side. These documents have to be downloaded and numbered before they can be sent to the opposite party. All these documents are saved on a central server that can only be accessed using an online portal and each communication item has its own page. Since a dossier can easily contain over 100 communication items, downloading these documents can be a time-consuming task. In addition to that communication items also have attachments of their own, which have to be downloaded as well. Navigating to each and every document and downloading it is quite a boring task and take lots of time.

Apart from the time it costs to navigate to all these items, it is also a quite boring task. Repeating a simple set of clicks a couple hundred times. This is terrible for job satisfaction and productivity of employees.