Banking & Insurance Operations
Every day, an insurance company receives 40+ claims about damaged homes or contents. These claims are registered in the system, after which they are assessed by the operations department to decide whether the claim is granted or not.
Customers that have damage to their home or contents thereof, contact the insurance agency to submit an claim. These claims are received by email, that contain all relevant information for the employee to enter the claim in the system. Clients submit an insurance claim on average 40 times per day. But, this number can be much higher on days when storms have hit, that have caused a lot of damage. The claims that the insurance agency receives, must be registered in the insurance agency’s system. This way all documentation regarding that claim are located in one central location. Having all documentation in one central location supports the claim assessor in easily making their decision on whether the claim is granted or not. Furthermore, entering the claim in the system allows the insurance agency to automatically detect possible fraud. This process is a key activity in the insurance agency’s operations.
Due to the high volume, this task is very repetitive and takes up a lot of the employees’ time. The repetitive nature of this process also makes it error-prone, which could be very costly. Furthermore, the employees experience this task as very mundane and unfulfilling. The client needs a solution for automating insurance claim registration, so that their employees can focus on more fulfilling tasks, which has a strong positive effect on employee satisfaction.
Months to ROI
Hours saved annually
Of effort automated