Ciphix was brought in to automate the process. Using RPA technology, a digital workforce was created with one goal: to fully automate the process without any human interference. The result? A robot that offers real-time email processing. The following tasks are performed by the RPA-driven robot:
- Check the mailbox constantly in a background process;
- Read emails;
- Store all relevant requests into Microsoft Dynamics NAV
By constantly monitoring the mailbox, each request is processed significantly faster compared to an employee handling this task manually. The robot thereby saves over 840 hours on a yearly basis and the rapidness of executing this task has increased 200%.
Our RPA robot offers a solution that is effective, efficient and reliable. Employees at the secondment company are no longer bound to constantly monitoring the mailbox, but can focus on more relevant tasks.