COVID-19 has forced employees of the Municipality of Amsterdam to work from home. This resulted in a rapid adoption of applications like Microsoft Teams for communication purposes. However, the quick transformation towards new applications translated into a variety of challenges. Ciphix presented a smart solution for this problem. Meet Adam, the MS Teams chatbot of the Municipality of Amsterdam!
The switch to work remotely from home has led to some unique challenges for employees. Physical meetings were cancelled and rescheduled as digital meetings using MS teams. However, the creation of a digital meeting environment has proven to be a big hurdle. Every meeting has to be manually requested and approved. As a result, employees lose a lot of time handling this high demand of requests.
The sudden change to a digital working environment naturally leads to a rise in questions that are directed to HR employees. Answering all these questions is not only a time-consuming process, but also repetitive, as a lot of these questions are more or less the same.
Digital meeting rooms booked daily
Saved annually by handling meeting requests alone
Messages sent on average in a single conversation