Public Sector Human Resources
COVID-19 has forced employees of the City of Amsterdam to work from home. This has led to the rapid adoption of software like Microsoft Teams for communication purposes. However, the quick transformation towards new application resulted in a variety of challenges. Ciphix developed Adam, the MS Teams chatbot of the City of Amsterdam.
The switch to work from home has led to some unique challenges for employees. All physical meetings were canceled and rescheduled to be digital meetings only via the use of MS Teams. However, the creation of a digital meeting environment has proven to be a big hurdle. Every meeting has to be requested and approved manually. This results in employees having to work full time to handle this high demand of requests.
Besides that, HR workers are spending a lot of time answering the same general questions about MS Teams day after day. Since technological savviness is highly variable between workers of City of Amsterdam, a lot of employees had a barrage of questions. Questions that could almost all be automated.
Digital meeting rooms booked daily
Saved annually by handling meeting requests alone
Messages sent on average in a single conversation