Insurance company extends life insurance policies with use of RPA

Use case: Extending life insurance policies

The client we worked with is a large insurance company. One of the tasks of the employees within this company is to extend life insurance policies that are about to expire. A task of utmost importance, one might say. The process is as follows. First employees check the current status of the policy and whether the policy needs to change. Then all denied policies are reported in an application called Keylane Axon. For all policies which are still in progress, various details need to be checked, such as the type of policy or the age of the client. After running all these checks, it is allowed to prolong the policy for one year.

Imagineably, carrying out these steps is very time-consuming, especially since one of the applications (Keylane Axon) is rather slow and forms a bottleneck in this process. Also performing the checks is a task that is prone to human error. Over a time period of a few months, a large number of policies has to be extended. The repetitive nature of the task is one that causes employees to be dissatisfied.

Applied technologies