With RPA implementation, insurers can improve back-office processes so that employees are not stuck with manually going through data anymore. RPA software can process repetitive actions, like clicking through applications and typing information into fields. We have successfully implemented an RPA-driven Digital Workforce that is built to perform the following steps:
- Read input file containing all policies
- Check each policy and perform all validations
- If policy requires a mutation, the robot executes mutation and sends a letter to client
By automating 100% of the process, the robot saves over 1250 hours on a yearly basis. Moreover, by replacing manual processes with RPA, the insurance company is ensured of a 100% error-free process. But most importantly, the employees’ job satisfaction has improved significantly since their digital employees take care of the repetitive tasks.