Real Estate Customer Service
Processing new Real Estate lease contracts manually takes a great deal of time, especially when the contracts are based on free text and therefore unstructured. Ciphix delivered an RPA solution that automates 90% of the process while easily integrating with our client’s existing applications.
Poor contract management can have serious consequences, which is why our client, a Real Estate company, sought to optimize the process through automation. When a lease contract is processed at the Sales & Marketing department, employees manually create the new contract. These documents are based on free text, meaning that they are unstructured. The contract is then sent in a DocuSign envelope to the parties who need to sign. Finally, it is processed in two different software applications: Salesforce and a property management software.
Filling out contracts by hand in an unstructured way causes inefficiencies and makes the process more prone to human error. The company approached Ciphix to help tackle these problems through automation. They needed a non-invasive RPA solution that would not only drive rapid results but also integrate with the tools they were already using.
Months to ROI
Annual hours saved
Faster execution time
Of effort automated