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Information Technology

Help your team to resolve high numbers of IT requests

Resolve and manage IT requests systematically with Robotic Process Automation (RPA) and free up more time for your team to focus on value-adding initiatives.

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Step by step guide

How does Information Technology work

Processes within Information Technology (IT) departments are highly transactional. IT workers receive many requests in a day. Workers are not utilizing the skills they possess due to time spent on basic and straightforward requests. Sometimes, the number of requests is so high that it is impossible to complete them within the day. Robotic Process Automation (RPA) helps IT departments to manage and resolve IT requests systematically. This frees up more time for your team to act proactively and focus on more value-adding initiatives instead.

Process automation that mimics manual actions of IT employees with the following benefits.

Reduced costs and time

RPA mitigates repetitive, time consuming tasks and allows IT employees to take on more valuable types of work. It reduces waiting times and is able to immediately perform actions without needing to working within working hours.

Reduced mean time to restore

RPA has a fast and accurate response to downtime IT events, especially outside working hours. They are not restricted to working hours.

No disruption to underlying systems

RPA leverages the existing infrastructure without causing disruption to underlying systems. Software robots are able to work with the underlying systems and are not replacing them.

Features

All included

A digital workforce built with RPA technology to automate and manage IT processes. RPA offers you a low-risk and non-invasive solution. Some of the possibilities:

User setup automation

RPA adds and configures a new user so that brand new employees can log into their computer, email, network etc.

User setup automation

RPA adds and configures a new user so that brand new employees can log into their computer, email, network etc.

Service desk issue handling

RPA can handle ticket categorization and re-routing to appropriate departments with high accuracy and efficiency.

Service desk issue handling

RPA can handle ticket categorization and re-routing to appropriate departments with high accuracy and efficiency.

Server monitoring

RPA automatically shuts, reboots, reconfigures and restarts various types of servers.

Server monitoring

RPA automatically shuts, reboots, reconfigures and restarts various types of servers.

Password reset

RPA verifies the details of the user and resets the password to unlock the account.

Password reset

RPA verifies the details of the user and resets the password to unlock the account.

Routine maintenance

RPA can perform routine checks on the servers, applications and other systems to ensure that they are functioning normally.

Routine maintenance

RPA can perform routine checks on the servers, applications and other systems to ensure that they are functioning normally.

Contact

Want to know more about our solutions?

We'll gladly answer your questions on workdays between 09:00 and 18:00.

sales@ciphix.io