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Processing ‘Requests for Proposals’ (RFPs) used to be an extremely time consuming task. Even after implementing an AI tool (Qvidian), our client noticed that this process requires a lot of time. We offered a UiPath RPA solution that is integrated with the AI tool. The combination of these two technologies result in automated responding and, as a result, requires less human intervention.
Organizations often have to process Requests for Proposals (RFPs), which are documents created to outline the requirements for a specific project. Our client is a financial organization and noticed that processing RFPs took up quite some time. Employees at the Customer Service department use an AI tool, Qvidian, to detect sentences that contain a question. Then the tool provides answer suggestions and allows employees to select and edit them.
Although Qvidian saves employees a lot of time by scanning the document for questions that need to be answered, the team still devotes 35% of their time to selecting and editing suggested answers. Our client recognized the inefficiency of the process and reached out to us to assess the possibility for automated responding!
30-65%
Of effort automated
1-2.5
FTE saved annually
6
Weeks to implementation
We have developed a solution that combines the best of both worlds: RPA and AI. The result of this combination? A digital workforce that makes automated responding possible, such that less human intervention is needed. The robot was built to perform the following tasks:
Now that our digital workforce is implemented, 30-65% of the process has been automated. As less human intervention is required, a lot of time is saved. Employees enjoy a reduction in workload and are liberated from devoting 35% of their time on this task. The implementation of automated responding saves between 1 and 2.5 FTEs annually.
Integrated applications for this case
Inspiratie
Ciphix
Central Post
Delftseplein 30M
3013 AA Rotterdam
+31 10 307 05 93 
info@ciphix.io