We have developed a solution that combines the best of both worlds: RPA and AI. The result of this combination? A digital workforce that makes automated responding possible, such that less human intervention is needed. The robot was built to perform the following tasks:
- Upload the original questionnaire into AI tool (Qvidian)
- Scrape questions that can be answered
- Select the correct answer for each question based on accuracy
- Assign questionnaire to employee for completing, adjusting or discarding answers
- Complete file after adjustments of employee
Now that our digital workforce is implemented, 30-65% of the process has been automated. As less human intervention is required, a lot of time is saved. Employees enjoy a reduction in workload and are liberated from devoting 35% of their time on this task. The implementation of automated responding saves between 1 and 2.5 FTEs annually.