Banking & Insurance Customer Service
Processing ‘Requests for Proposals’ (RFPs) used to be an extremely time consuming task. Even after implementing an AI tool (Qvidian), our client noticed that this process requires a lot of time. We offered a UiPath RPA solution that is integrated with the AI tool. The combination of these two technologies result in automated responding and, as a result, requires less human intervention.
Organizations often have to process Requests for Proposals (RFPs), which are documents created to outline the requirements for a specific project. Our client is a financial organization and noticed that processing RFPs took up quite some time. Employees at the Customer Service department use an AI tool, Qvidian, to detect sentences that contain a question. Then the tool provides answer suggestions and allows employees to select and edit them.
Although Qvidian saves employees a lot of time by scanning the document for questions that need to be answered, the team still devotes 35% of their time to selecting and editing suggested answers. Our client recognized the inefficiency of the process and reached out to us to assess the possibility for automated responding!
Of effort automated
FTE saved annually
Weeks to implementation