Streamlining processes
Successful launch phase results in applications that increase data insight and reduce administrative burden
Digital leader in 2025
B2B service provider Mourik wants to be a digital leader in all the markets in which it operates by 2025. Therefore, they started a digital transformation process in which a large part of the business processes are being digitized with Mendix low-code. The initial phase of this transformation process has now been completed and the first applications have been successfully delivered. In the coming period, Mourik will take further steps in its digital transformation and the organization’s ability to innovate and compete will be further enhanced.
- Digital leader in 2025
Digitise large portion of business processes with Mendix low-code - Greater understanding of data
Better decision-making for smarter solutions - Digital shell over IT landscape
Digitisation of complex business processes increase efficiency
The best and brightest solutions
Mourik of Groot Ammers is a 90-year-old Dutch family business with 2000 employees. The company consists of Mourik infra, Mourik industrie, Mourik Belgium and Mourik Global. Mourik infra is engaged in infrastructure projects such as dyke reinforcement and maintenance of roads and bridges. Mourik industrie specializes in industrial cleaning, maintenance and renovation. Mourik Belgium provides similar activities for the Belgian market and Mourik Global serves Europe and the rest of the world.
By gaining more insight into data and managing it better, Mourik aims to be a leader in the field of IT in two years’ time. IT can thus contribute to Mourik’s overarching goal of offering the best and smartest solutions to customers by 2025. Jaap van der Welle, CIO at Mourik: “You don’t become a digital leader overnight, so we first thought carefully about how we could approach this. Until recently, many of our complex business processes took place on paper or in Excel, which often created differences in working methods and meant that work was not always efficient. To change this, we finally decided that we needed a digital shell over our entire IT landscape. This seemed to us the best way to standardize Mourik-wide work and gain more insight into our data. We also felt it was important to improve the measurability of our projects. After research, low-code turned out to be the perfect solution to achieve these goals.”
Finding the right partner
Mourik was looking for an approachable, robust low-code platform. Mendix was chosen because of its extensive functionality and good reputation in the market. The next step was to find the right partner. Stef Koomans, low-code program manager At Mourik: “We talked to several suppliers. Only with Ciphix did we feel that they really looked beyond just building applications. Ciphix clearly thought more broadly and could also support us with questions such as: how to put together the right team, how best to set up the application infrastructure and how to get the applications to the business. We therefore chose them because we were convinced that they had the best partner in achieving our digital ambitions.”
The first projects for digitisation
The digitisation process started with the development of a few small applications at Mourik. Take Traffic & more, for example, an application for Mourik Infra and its customers that gives work planners central insight into the road closures to be placed around an infrastructure project. As a result, planners can now more easily issue work orders to operational staff and spend less time on administration. Currently, some forty office staff are already working with the app. In time, executive staff will also start using it to check their work assignments and time sheets.
In addition, Ciphix launched an “Order to Cash” application for Mourik Industry. This application digitizes the entire process from order to invoicing in all branches and is linked to the ERP system. This creates more insight into the orders issued, hours, materials needed, work in progress and outstanding amounts.
This is how we work
Positive initial results
Mourik is satisfied with the first phase of the digitisation project. Jaap: “I am really impressed with the impact we have already been able to make in just a few months. We are already benefiting enormously from the fact that we can now record data unambiguously in our organization. We have also embraced the ‘agile’ way of working faster than expected. The first version of an application was always shared quickly because of this way of working. In this way, the business became directly involved. This also created something much more important: enthusiasm about what you can achieve with digitisation. We are perhaps most pleased with that.”
Ciphix: “We are very pleased that Mourik has chosen Ciphix. We are convinced that with our knowledge of digitizing business processes with Mendix low-code we will fully realize the objectives. This will reduce overhead costs in the future and further reduce margin pressure.”
Developing your own applications in the future
Stef: “We are very happy that we have chosen Mendix low-code to realize our digital ambitions. We can already see that our innovation power has improved significantly and we have many more applications planned for the coming period. In the coming period the ‘Order to Cash’ application will be further completed and several other applications will be built such as a time registration app and an app for reporting security incidents.”
Eventually, the IT department wants to develop applications itself. In this way, new solutions will have an even shorter time-to-market and IT will become even more employable as a strategic tool to provide the best solutions to Mourik’s customers.
Related services
- Fast results
Agile working method creates engaged business - Unambiguous capture of data
More insight and less administration - Increased innovation power
Faster time to market thanks to strategic IT deployment
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