Bizzomate supports B2B service provider Mourik in enhancing the efficiency of complex business processes, ultimately alleviating margin pressure
Successful start-up phase results in applications that increase data insight and reduce the administrative burden
B2B service provider Morik is committed to becoming the leading digital force across all its operating markets by 2025. To achieve this goal, they have embarked on a digital transformation journey, leveraging the Mendix low-code platform to digitize a significant portion of their business processes. The initial phase of this transformation process has reached its completion, with the successful delivery of the first set of applications. Moving forward, Mourik will continue to advance its digital transformation efforts, further enhancing organizational innovation and competitiveness.
About Mourik
Mourik is a 90-year-old Dutch family-run business with 2000 employees. The company consists of Mourik Infra, Mourik Industrie, Mourik Belgium and Mourik Global. Mourik Infra is engaged in infrastructure projects such as dyke reinforcement and maintenance of roads and bridges. Mourik Industry specialises in industrial cleaning, maintenance and renovation. Mourik Belgium handles similar activities for the Belgian market and Mourik Global serves Europe and the rest of the world.
With the aim of becoming a frontrunner in the IT field within two years, Mourik is focusing on gaining deeper insights from data and improving data-driven decision-making. This strategic objective aligns with Mourik’s overarching goal of delivering the best and most intelligent solutions to customers by 2025. Jaap van der Welle, CIO at Mourik: “Becoming a digital leader requires careful planning and execution, acknowledging that until recently the company fully relied on paper-based and Excel-driven processes, which often resulted in inconsistent practices and inefficiencies. To address these challenges, Mourik recognized the need for a comprehensive digital framework across its entire IT landscape. This approach was chosen to standardize operations throughout the organization and facilitate better data visibility. Furthermore, enhancing project measurability was identified as a key priority. After extensive research, low-code technology emerged as the ideal solution to meet these objectives.”
Mourik embarked on a search for an accessible and robust low-code platform. After careful evaluation, Mendix emerged as the platform of choice due to its comprehensive functionality and strong reputation in the market. The subsequent crucial step involved identifying the right partner to collaborate with. Stef Koomans, the low-code program manager at Mourik: We held extensive discussions with multiple suppliers. However, it was with Bizzomate that we felt a distinct difference in approach. Bizzomate demonstrated a broader perspective, offering support beyond application development alone. They provided valuable insights on assembling the right team, optimizing the application infrastructure, and facilitating seamless integration with the business. It was this holistic approach that convinced us to select Bizzomate as the most suitable partner to realize our digital ambitions.”
The first digitisation projects
The digitalization journey commenced with the creation of several small-scale applications at Mourik. One notable example is Traffic & More, an application designed for Mourik Infra and its clients. This application offers work planners a centralized view of road closures to be placed around infrastructure projects. As a result, planners can now efficiently issue work orders to operational personnel, reducing administrative tasks. Presently, approximately 40 office staff members are actively utilizing the application. In due course, the operational personnel will also adopt the application to review their work assignments and time sheets.
In addition, Bizzomate has started an ‘Order to Cash’ application for Mourik Industrie. This application digitises the entire process from order to invoicing in all branches and is linked to the ERP system providing greater insight into the orders issued, hours, materials required, work in progress and outstanding amounts.
Mourik is optimistic about the first results
Mourik is satisfied with the first phase of the digitisation process. Jaap: “I am really impressed with the significant impact we achieved within a few short months. He highlighted the immense benefits gained from the ability to record data unambiguously throughout the organization. Additionally, the adoption of the agile methodology surpassed our expectations, enabling the rapid sharing of initial application versions. This approach fostered direct involvement from the business, while also generating a much more important outcome: genuine enthusiasm for the possibilities that digitalization offers. This enthusiasm is what brings the most joy to the team.”
Henry Kraaijenbos, partner at Bizzomate: “We are very pleased that Mourik has chosen Bizzomate. We are convinced that with our knowledge of digitising business processes with Mendix low-code, we will fully realise the objectives. This will reduce overhead costs in the future and further reduce margin pressure.”
Developing applications ourselves in the future
Stef: “We are delighted with our decision to leverage Mendix low-code for the realization of our digital aspirations. The impact has been evident, as our innovative capabilities have substantially enhanced, and we have an extensive pipeline of upcoming applications. In the near future, we will focus on further refining the ‘Order to Cash’ application, along with the development of additional applications such as a time registration app and a security incident reporting app.”
In due course, the IT department aims to take on the responsibility of developing applications internally. This strategic move will result in a shorter time-to-market for new solutions, further enhancing the IT department’s value as a pivotal and agile factor in delivering optimal solutions to Mourik’s customers.
