Employees working at the treasury department of a large aviation company have to handle many rejections or embargoes from payments on a daily basis. This process is time-consuming and, as a result, has a long throughput time. We developed an RPA solution that brings automation to this process. Due to the implemented solution, employees now have more time to properly analyze data.
When it comes to payments, there is nothing more tedious than complications regarding these payments. A large aviation company experienced complications such as rejections or embargoes, which were sent through email. Their employees then had to read this email and open the attached files. The steps to update this information are as follows. First, employees search for the rejection or embargo in the terminal system. The additional information found is then copied into an Excel file in order to be analyzed. Finally, this updated information is added to the terminal system.
Our client experienced some pain points within this process. Besides the fact that this task is highly repetitive and quite mundane for employees to perform on a daily basis, the process also has a long throughput time. However, our client recognized the potential of automating this process and approached us to present an RPA-based solution!
Years to ROI
Hours saved annually
Of effort automated