From absence to prevention
How Mental Care Group is making mental health support scalable for employers
From reactive to preventive
Mental health issues in the workplace are on the rise, and their impact is greater than many organisations realise. Around half of all employee absence is now linked to mental health, resulting in significant costs and lost productivity. At the same time, the right support is often difficult to access, or only becomes available when it is already too late.
For Mental Care Group, this was the moment to take a different approach. Rather than waiting until employees drop out, the aim was to make mental health support available earlier, more accessibly and at scale.
Together with Ciphix, they developed Vitalmindz: a digital platform that moves mental health support further forward in the journey, shifting it from reactive to preventive.
- Direct access to mental health support
Employees get faster access to mental health support, without waiting times. - Scalable for large groups
The platform supports large groups of employees at the same time, without placing extra pressure on treatment capacity. - Support available in 8+ languages
Support is available in 8+ languages, making it suitable for a wide range of organisations.
The challenge: gaining control over mental health
In many organisations, mental health support is still fragmented and reactive. Help is often only offered once issues have already become serious, leading to longer periods of absence and more pressure on teams.
Mental Care Group saw a clear opportunity here: not to organise mental health support after the fact, but to make it available earlier, in a way that fits the reality of both employers and employees.
At the same time, there was a broader digital ambition at play. The organisation wanted to modernise its services and future proof them. Existing software lacked the flexibility and speed needed to move this forward.
Vitalmindz became the first concrete answer to that challenge: a platform that puts prevention first and can be deployed at scale across organisations.
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The solution: support without barriers
With Vitalmindz, employees get direct access to mental health support through one digital environment. No fragmented initiatives or complex processes, but one central place where support is easy and quick to access.
The platform brings together different forms of support, from coaching and direct chat with a psychologist to e-health modules and interactive sessions. This combination ensures that employees receive the type of support that suits them best, exactly when they need it.
What this changes in practice is fundamental. Support is no longer only offered once problems escalate, but much earlier. This lowers the threshold for seeking help and makes mental health support part of everyday working life within organisations.
For employers, this means more control and better visibility. For employees, above all, it means getting help faster, without barriers.
The approach: combining speed and quality
To make this possible, Mental Care Group chose Mendix and partnered with Ciphix to realise the platform.
The challenge was clear: develop quickly without compromising on usability, security or scalability. By working with low-code, the team was able to build, test and improve in short iterations.
This not only led to a shorter time to market, but also to a solution that better reflects day-to-day practice. At the same time, this way of working required faster decision-making and closer collaboration between business and IT, a shift that ultimately contributed to the success of the project.
Why this works
Vitalmindz was not built as a standalone application, but as the foundation of a broader digital strategy. The platform combines ease of use for end users with the flexibility to keep evolving.
Across Mental Care Group, digital solutions are already being used at scale by tens of thousands of users and thousands of healthcare professionals each year. Vitalmindz fits seamlessly into that movement and makes it possible to deliver support in a way that is not only more efficient, but also more accessible.
As Gerbrand van de Beek, CDO at Mental Care Group, puts it:
โThe decision to work with Ciphix and low-code to deliver our digital strategy has proved to be the right one.โ
Results
Wil je ook grip op jullie digitale kansen en sneller keuzes maken over wat je wรฉl en niet oppakt richting 2030? De X-ray geeft in korte tijd overzicht, prioriteit en een backlog die klaar is voor uitvoering.
With the launch of Vitalmindz, Mental Care Group has taken an important step towards preventive, digital care. Where mental health support was previously often reactive and fragmented, it is now centrally organised and directly accessible through one platform. In practice, this has led to the following results:
- Direct access to mental health support
Employees get direct access to mental health support, without waiting times. - Active use of preventive modules and coaching
A growing share of users actively make use of preventive modules and coaching. - Lower threshold for seeking help
The threshold for seeking help is visibly lower, leading to higher engagement. - Scalable for large groups
The platform can support large groups of employees at the same time, without placing extra pressure on treatment capacity. - Support available in 8+ languages
Vitalmindz is available in 8+ languages, making it well suited to diverse organisations.
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