Future-proof business operations
Customized customer portal for greater control and insight
More efficient and flexible operations
Milieu Service Nederland wanted to make its operations in the business waste market more efficient and flexible in order to serve customers even better. They chose to deploy a low-code platform, built in partnership with Ciphix, to quickly respond to the dynamic needs of the market. The platform gives Milieu Service Nederland the flexibility to significantly improve their processes around partners, customers and employees.
Waste solutions for the business market
With its national coverage, Milieu Service Nederland offers customized solutions for a variety of waste streams, from small SMEs to large real estate companies. Sustainability and circularity are at the heart of their mission to minimize residual waste and promote source separation, together with local partners.
- Faster billing
Faster and more efficient billing through a partner portal - More customer control
More control for customers with the “MyMSN” portal - Automated processes
Digital signing and automated processes for streamlined management
Changing market needs and digitalization
Milieu Service Nederland’s IT systems no longer met the growing demands of the market. A lot of information was entered manually, which was time-consuming. Therefore, the company decided to embark on a digitization project. Ciphix was chosen to develop a new platform, based on low-code technology, allowing the company to respond faster to changing circumstances and execute processes more efficiently.
Optimization of billing and customer management
Partner portal for faster billing
The Waste Innovation Network (WIN) platform that Ciphix built offers significant efficiency and customer satisfaction benefits. Partners can now provide their own feedback on waste collection through a dedicated portal, which speeds up administrative processes and simplifies billing. The system provides real-time insights and saves time in both processing data and sending invoices.
Customer portal for greater control and insight
The “MyMSN” customer portal gives customers access to detailed information about their waste streams, locations and the status of collections. Customers can request additional empties, giving them more control and insight into their waste management. Milieu Service Nederland has already invited 8,000 customers to the portal, helping to improve customer relations and service.
Improved internal communication
The platform has also improved internal communication. Phone calls are more efficiently routed to the appropriate department, ensuring faster handling of customer inquiries and avoiding unnecessary transfers.
Digital signing of contracts
With the new platform, contracts can be signed digitally, significantly speeding up the process of customer sign-off. All contract data is stored centrally, making the process better organized and clearer.
Billing further automated
Milieu Service Nederland is in the process of integrating its billing app. After a thorough testing phase, the company will fully transition to the new billing system, which will eliminate manual invoice processing and focus on quality control and troubleshooting. This will further improve billing efficiency and accuracy.
This is how we work
Basis for future-proof operations
Thanks to the low-code platform that Ciphix built, Milieu Service Nederland not only optimized its internal processes, but also increased its agility. The platform allows them to respond faster to market changes and continue to innovate.
Anouck van der Wijk, IT Project Coordinator at Milieu Service Nederland, says: “For us, it really feels like the Ciphix experts are an extension of our own IT department. Their commitment and ability to work with us in an open and transparent way have contributed to the success of this digitization process. With this new low-code platform, we are better equipped than ever to achieve our mission of sustainability and circular waste management.”
The result is a future-proof operation that enables Milieu Service Nederland to serve its customers even better and take their waste management to the next level.
Related services
- Improved agility
Respond faster to market changes and continue to innovate - Collaboration with Ciphix
An extension of one’s own IT department for success in digitization - Future-proof operations
Better equipped to achieve sustainability and circular waste management
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