Docs & Parts

Transform your maritime services with an advanced digital service portal. Increase efficiency, reduce errors and improve collaboration with real-time data.

Reason

Companies in the maritime industry face the challenge of continuously increasing service levels for their customers, especially with digital solutions. Customers need knowledge, competence and tools to keep vessels operational and reduce costs. Therefore, internal expertise is being used to develop a fully digital service portal. Docs & Parts is the first step towards this service portal.

Ordering parts can be faster
To improve service to end customers
Docs are never lost again
Resulting in reduced administrative burden
Data works for you
Make it easier for end customers to order parts

Approach

Low-code is a visual way to develop applications, allowing people without traditional programming skills to contribute. This speeds up development, makes it flexible and scalable, and saves costs. At Ciphix, we use low-code to digitise business processes, refresh outdated systems and accelerate innovation. The service portal is a good example of this.

The solution

The service portal allows customers to manage their personal fleet and view parts information and technical documentation (e.g., technical drawings of an engine) on both desktop and tablet. All this knowledge is available within the context of the user; for example, a service engineer can view this information in the ship’s hull without an Internet connection. The information in the app is synchronised whenever the user chooses (a Wi-Fi connection is recommended because of the amount of data), and the data comes from the company’s ERP system. All data in the application is searchable, so the user can find the right information quickly and intuitively.

Watch the IHC case video

The result

Instead of a paper trail of outdated information, an engineer using the application always has the latest information and any changes available, so they can focus on the work at hand. This significantly streamlines communication between the client and the company. All data is available in a mobile app that can be accessed offline, so the engineer’s location does not affect the availability of the documentation.

Increased efficiency in collaboration
Your end customers and yourselves are both working with the same data, resulting in better collaborations
Reduced error rate
By working with up-to-date information, errors, such as ordering incorrect parts, are reduced.
Increased value during contact moments
Fewer customer requests for documentation and more valuable conversations on technically complex topics make for more efficient and effective contact.

Customer case studies