Digital web portal

Optimise your services with an advanced digital web portal. Create an exceptional customer experience through the use of real-time data, reduced errors and increased efficiency.

Reason

Many companies strive to become more service-oriented and conduct customer satisfaction surveys to improve their processes. These surveys often show that customers do not have sufficient insight into the status of their orders.

This lack of transparency can lead to inefficiencies and scheduling problems. To address these challenges and increase customer satisfaction, building a future-proof digital web portal is necessary. This portal will provide customers with 24/7 real-time visibility into the status of their orders, allowing companies to communicate more efficiently and serve customers better.

Improved customer satisfaction and efficiency
The web portal provides customers with 24/7 real-time visibility into their orders, improving communication and scheduling.
Rapid implementation and integration
Integrated with the ERP system, customers always have access to relevant information
Advanced functionalities and future updates
Detailed order summaries and, in the future, additional features such as search and chat

Approach

Ciphix has developed a 4-step approach to define the right software solutions:

Discover
Define
Designs
Do.

Low-code is a visual way to develop applications, allowing people without traditional programming skills to contribute. This speeds up development, makes it flexible and scalable, and saves costs. At Ciphix, we use low-code to digitize business processes, refresh outdated systems and accelerate innovation. The digital portal is a good example of this.

The solution

Within just two weeks, a digital web portal can be developed that provides customers with 24/7 real-time insight into their orders. This portal is suitable for both desktop and tablet and is fully integrated with the ERP system so that customers always have the right information.

The portal is part of a larger digitisation program and was built with a low-code platform, using previously developed building blocks. This allowed it to be realised quickly.

– Optimized order overview: Customers can better fine-tune their planning thanks to clear order statuses.
– Managed access: Each customer gets 10-15 accounts for team members, with flexible viewing rights based on their role.
– User-friendly dashboard: Up to twenty orders can be viewed at a glance, with a status bar showing reference numbers and order status. The status of individual order items is also visible, helping to optimize assembly planning. Future updates will add search and communication functionalities.

Watch the IHC case video

The result

With the digital web portal, customers regain control over their planning. Thanks to 24/7 real-time insight, they can optimize their processes, leading to higher customer satisfaction. The portal saves time in the reporting process and enables companies to focus on adding value in their products.

Real-time insights
Optimise scheduling and increase customer satisfaction with instant order visibility
Better advice
Accelerated digitisation provides valuable usage data and opportunities for improvement
Increased customer engagement
Co-creation and validation by customers create support and better aligned solutions.

Customer case studies