What do you get when years of expertise in local taxation and basic registration meet technological innovation?
A tool that truly makes a difference — for citizens, municipalities, and social workers.

Involon and Ciphix jointly developed the Waiver Check: an accessible, privacy-friendly, and intelligent solution for assessing potential entitlement to a municipal tax waiver.

From idea to impact: co-creation in action

The partnership was born from a shared vision: the waiver process needed to be more inclusive and transparent.
Municipalities found that many citizens entitled to support weren’t applying — often due to lack of awareness, uncertainty, or digital barriers. Meanwhile, applications with low chances of success created unnecessary workloads.

David van Toor (Involon):
“We were looking for a partner that could turn our domain knowledge into a practical solution. With Ciphix, we found a team that truly understands how technology should serve people.”

The result is a tool designed for three key users: citizens, municipalities, and social workers.
Citizens can assess eligibility without DigiD, simply by answering a few easy questions. Municipalities are better informed and can proactively guide applicants. Social workers can support their clients with quick, reliable estimates of eligibility.

How the Waiver Check works

Through 8 to 12 straightforward questions, citizens receive an immediate indication of their waiver eligibility — no DigiD required.
The outcome is presented via a clear traffic light system:
🟢 Green = high chance
🟠 Amber = possible chance
🔴 Red = unlikely

Municipalities can easily embed the tool into their own websites, styled to match their branding, and with no technical hassle. It stores no personal data and complies fully with WCAG accessibility standards.

Berend Metz (Involon):
“For citizens, this tool removes barriers to requesting a waiver. Within minutes, they know where they stand — no complex forms needed.”

Smart tech for public value

Ciphix developed the technology behind the tool using the Avola Decision Platform. The tool is flexible, easily tailored to local policies, and can be seamlessly integrated into any municipal website — while meeting all privacy and accessibility requirements.

Alexander Brinkhuis (Ciphix):
“We turned complex regulations into a user-friendly model that’s easy for any municipality to maintain. Everything came together in this collaboration.”

Results & growth

Since its launch, the Waiver Check has been used over 35,000 times and is now live in 28 municipalities and 2 water boards, including BSR, BGHU, and the SED organisation. More implementations are on the way.