Sustainable parking management
Automated parking management in Amsterdam increases efficiency and accuracy in processing permits, payments and fines.
Innovative parking management in Amsterdam
Egis Parking Services manages parking management in Amsterdam, processing more than 550,000 parking fines annually. Parking in the city remains a challenge for residents and visitors alike. Egis addresses these challenges with technology such as scanning cars for parking control, automated processing of appeals and various visitor permits, which facilitate the process and increase efficiency.
- 550,000
Parking fines are handed out annually in Amsterdam - 49%
Time savings in processing the 80,000 appeals.
Objections to parking fines settled 2 times faster
Each year, 10% of Amsterdam’s 900,000 parking fines are challenged. Despite innovative parking enforcement with scanning cars, processing appeals was manual and slow. In 2018, we helped Egis automate this process, from investigation to legal ruling.
Integrating systems made the process more efficient. Data such as photos, permits and payments, which previously had to be collected from different systems, are now integrated into one new system, significantly increasing efficiency.
Obstructions were assigned to staff with appropriate legal knowledge and experience. This reduced delays so that objections were handled more quickly.
In addition, some of the objections are now handled fully automatically. Based on various criteria, the outcome is predicted and compiled into a legal ruling. The ruling is constructed from different “building blocks” for consistent quality. Employees no longer need to pull data from different systems, as all information is readily available.
We introduce Mendix
New, user-friendly parking permit app improves efficiency in Amsterdam
Improved parking permit app launched
Amsterdam has different types of parking permits that work with a balance and start-stop system, such as visitor, disabled and caregiver permits. The old application was outdated and needed to be replaced with a user-friendly version. In eight months, the new system was designed, built, tested and launched on Dec. 4, 2022. The new system processes thousands of parking sessions daily for seven different permit types.
Sustainable technological solution
User requirements were identified in cooperation with the City of Amsterdam. Based on these requirements, the optimal architecture for the application was researched. The application uses a Mendix backend and a management environment for employees of the Municipality. The client interface is a Single Page Application based on headless technology, which integrates seamlessly with the Mendix backend. This results in a scalable and flexible application suitable for any device.
Requirements for this application
- Support for 7 different permit types;
- Expandable with new permit types;
- Complies with WCAG 2.1 accessibility guidelines;
- Corporate identity of the municipality of Amsterdam;
- Responsive design;
- Pairing with an Interactive Voice Response system (start and stop parking via phone call);
- Linkage to the NPR (National Parking Register);
- Recharge balance via iDeal;
- Automatic synchronization of permit holders for adding new and deleting old permit holders.
Complex migration
The migration process was very complex, with 150,000 permit holders, permits and millions of historical parking sessions that had to be migrated within a strict time limit. To ensure the completeness of the data, several simulations were run and controls built in. The go-live took place on Dec. 4, with the total migration taking 14 hours. During the process, the team validated whether the data was complete. To prevent data loss, the old application was not available during the migration.
The result
On the first day after going live, there were more than 7,000 successful parking sessions in Amsterdam.
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