Optimisation of care
Ciphix supports Mental Care Group in making care more accessible, efficient and forward-looking
Contributing to more accessible and efficient health care
Care organization Mental Care Group wants to contribute to more accessible and efficient health care and thereby make a positive impact on the mental health of its clients. To that end, it wants to develop three different portals that help relieve the burden on treatment providers, enable clients to engage more autonomously in their treatment and organize care more efficiently. In doing so, the group placed high demands on the security and user-friendliness of the portals and the agility of the underlying technology. Because the standard solutions available did not met those requirements, it was decided to build the portals with Mendix low-code.
- Contribute to more accessible health care
To make a positive impact on clients’ mental health. - Organize care more efficiently
By making information centrally accessible. - High security requirements
By using clients’ personal data.
Three new portals
Mental Care Group (MCG) provides mental health services for children, adults and employees under seven labels. The group has 155 branches and more than 2,000 employees. The organization has grown significantly through several acquisitions in recent years. MCG operates within the mental health industry where there are several major challenges such as a shortage of treatment providers, long waiting lists and many untapped opportunities for digital care.
Three portals as key part of new digital strategy
To respond to these challenges, MCG developed a digital strategy, of which the development of three new portals was an important part. These portals will be used annually by some 80,000 clients and 2,000 practitioners.
The Vitalmindz app, which allows employers to support their employees to increase their vitality and prevent absenteeism through various e-health modules, webinars and coaching sessions via chat or video calls.
The client portal which is used by the various units of the group. Clients can access information about their treatment here at any time, digitally sign documents, answer questionnaires, view files, get in touch with their therapist via chat or video calls and follow e-health modules.
In the portal for practitioners practitioners can register and view all administrative tasks in one place that supports their work process.
Support from the current software vendor for the client portals ended, so the organization had to look for a new technology with which to achieve its goals.
Gerbrand van de Beek, chief digital officer at MCG: “In choosing technology that could best support our digital strategy, we had a number of important starting points. First, we wanted the new portals to deliver better, more efficient and accessible care. In addition, because we operate in a rapidly changing market in which new legislation and regulations are regularly introduced, it is important that we can respond quickly to changes. Expiring support also made for a tight deadline. We came to the conclusion that no standard software for client portals was available that met all those conditions. The Mendix platform did meet our requirements for usability, speed, agility and broad applicability. That’s why we switched to low-code.”
High demands for low-code portals
After choosing Mendix, MCG sought contact with Ciphix. Van de Beek: “Low-code is often used for internal business processes and business applications while our portals had to be suitable for clients. This places high demands on usability and accessibility options, such as color blindness, for example. Therefore, we Asked Ciphix to build the Vitalmindz portal as a low-code start-up project based on a design provided by an external UI/UX party. They delivered this to our full satisfaction, within time and budget, after which we also started working on the other portals together .“
Although the portals serve different audiences, there is overlap between the requested functionality, such as e-health modules and content management. Choosing Mendix low-code makes it easy to reuse those functionalities, which saves a considerable amount of time. Because the platform already complies with important security standards by default, it is also easier to add functionalities that help provide care remotely, such as chatting or video calls with a practitioner. This is often challenging to implement due to strict security and privacy standards in healthcare.
Higher pace requires adaptation of working method
Because MCG had not worked with low-code before, it also ran into some challenges during the construction of the portals. Van de Beek: ” Ciphix built so fast that we turned out to be too slow in defining the user stories, in which we had to describe new required functionalities. The pace at which these user stories are completed is much faster with low-code; that took some getting used to for the organization. We learned from this that before starting a new phase in the project, we need to schedule enough work for several weeks. In addition, because you can build and show prototypes to end users so quickly, they come up with new proposals and ideas much faster and more often, which are very valuable but you also have to give them all a place. To manage all those processes, we ended up hiring a product owner.”
The Vitalmindz portal is expected to be launched in April, with the client portal to follow in June. The practitioner portal will follow shortly thereafter. Ciphix’s training of an internal low-code team will also allow MCG to reduce the technical debt caused by the use of overlapping applications due to multiple acquisitions. Lo w-code helps to quickly replace those applications, thereby helping to better integrate colleagues by standardizing the use of applications within the group.
We introduce Mendix
Making an impact on healthcare
Van de Beek: “The choice of low-code to implement our digital strategy turned out to be the right one. Although we had no low-code experience, we had to deal with a tight deadline and also set high standards for the user-friendliness of our portals, Ciphix quickly picked up the gauntlet. This contributed to our confidence in choosing low-code and increased support for the new portals among our practitioners. This will allow us to provide more and better care remotely in the future, thus making a significant contribution to more accessible and efficient mental health care.”
Henry Kraaijenbos, partner at Ciphix: “MCG is a forward-thinking healthcare organization, with the vision and ambition needed to provide solutions to the big challenges in healthcare. Their choice of low-code to implement their digital strategy is a good example of this. The construction of the three portals, and the experience and expertise we gain in this collaboration will help MCG further in providing more accessible and efficiently organized care. In addition, we are pulling together during and after this process so that we can use the lessons learned to further advance other healthcare organizations that are facing similar challenges.”
Related:
- Contribution to remote care
By building centrally accessible client portals. - More efficient organization of care
Through centrally accessible information. - Usability
Which saves a lot of time.
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