Always start with clearly identifying the customer problem. It is common that applications are developed without first fully understanding what problem an application is supposed to solve. To avoid this pitfall, we begin always with a Design Thinking-session to develop a “shared understanding‘ to create. This approach provides a structured way to deeply analyse what the core problem is, for whom it provides what value, and how best to build or improve applications.

At such a moment, dwell once again on what really important to the end user. Optimising an obsolete interface by asking what the end user really wants shifts the focus to the user’s needs and expectations, which is essential for improving the end-user experience. In doing so, don’t just look at revamp of visual elements, but also to the optimise of obsolete processes. It is the ideal opportunity to customise not only the form, but also the function of the application to build an optimised interface that perfectly meets the needs of the end user.

With customers wanting to experience the same convenience with business apps as with private apps, the first question is always what exactly customers mean by “convenience” and “usability. Since these are subjective concepts that are perceived differently by everyone, it is essential to first understand your customer’s specific needs and preferences as well as possible. By carefully asking about customers’ personal experience of ease of use, we can best anticipate a customer’s expectations and requirements and ultimately build applications where customers experience similar convenience to private apps.

You can answer this question from different perspectives. If you look at cost and efficiency, you reduce costs, improve the user experience for customers and staff, and reduce your risks, particularly in the area of security. You can also look at this question from your company’s future perspective. A legacy migration provides you with a business that is digitally compliant. When good ideas come from the business, you can estimate what it’s going to cost, what it’s going to deliver and how you can implement it. Ultimately, that’s something every business should be able to do.

There are several business processes at any healthcare company that can be can be automated. Consider the on and off care process, reporting, billing process, waitlist management, IT&HR questions and acute schedule disruptions.

By automating, fewer errors are made and employees spend less time on administration.