Process Mining; See how your processes really operate
Process Mining has become a “must-have” in driving best-in-class, enterprise-wide automation. It is a data-driven approach that digs deep into business processes to discover insights that can be used for process improvement.
Read our paper ‘Navigating a Complex Landscape’ to discover how process intelligence empowers departments and businesses
What Process Mining can do for your Business
First, Process Mining takes a deep-dive into your business processes and visualises the activities in its AS-IS state.
Through this, bottlenecks are pinpointed together with opportunities for automation.
Validation of the automation impact of our Hyper Automation Solutions on your process with relevant KPIs. For example, reduced throughput time & reduced errors.
Provide a dashboard by which it is possible to monitor the progress of your process in its TO-BE state with our Hyperautomation Solutions applied.
Provide conformance metrics to measure how our automation solutions comply towards your set needs.
Want to know more about Hyperautomation?
Read about how Process Intelligence and the associated technologies can transform your business, written by our Process Mining champ, Sverre Klein
Benefits of process mining
Deep Insight into business processes
Impactful decision making
Monitor & validate
Process Mining in Hyperautomation
While there is no right or wrong way to start your hyperautomation journey, Process Mining can be considered as a sound strategic first step. Process Mining does not solve bottlenecks, it exposes them. This is why it is often implemented in conjunction with other automation technologies.
To us, Process Mining is seen as a vehicle to discover opportunities for hyperautomation and guarantee that the most significant bottlenecks are tackled first.
Process Mining Consulting and Advice
When delving into the world of Process Mining, there are three facets to consider in the journey: Discovery, Conformance and Enhancement.
- In ‘Discovery’, Process Mining facilitates answering the question “Why is my process performing the way it does?”.
- Followed by ‘Conformance’; “How is my processing performing from how I envision it?”.
- And lastly, ‘Enhancement’ looks at “What can I do to improve my process?”.
Together with our Process Mining Consultants and our implementation partner, Celonis, each of the facets above will be addressed in your Process Mining trajectory. As a deliverable, you will have a birds-eye view of your processes with insights that facilitate forming an action plan on how to realise process excellence within your domain.
Our Process Mining consultants are specialised in advising how Process Mining can add the most value to your needs:
- Advise and consult in your current process state. They facilitate your organisation/department in ensuring Process Mining can be carried out in the most effective and impactful way. In essence, we look at which steps would be necessary in order to make the most impact.
- How Process Mining fits within your organisational infrastructure: How do you enable Process Mining within your organisation/department and align it with your strategic & operational objectives?
- Some examples to consider:
- Reduce Cycle times
- Enhance compliance with regulations
- Freeing up working capital
- Identify opportunities for automation
- Some examples to consider:
- How to leverage actionable insights from Process Mining into your daily operations through automation and/or change management.
Process Mining Implementation
Once you’ve decided to take the step to start Process Mining in your organisation, the real work can begin. Below are a few points that are important to consider before starting your Process Mining journey:
1. Do you use a business process management system? (i.e. ERP, CRM, WFM)
Your BPM / transactional systems collect audit logs / system logs which can be extracted and used for Process Mining.
2. Do you have access to the data?
In a lot of cases, you already have the data stored within your BPM systems, it is only a matter of contacting your IT department to access the data.
3. Have you documented your processes?
Don’t worry if you don’t have your processes documented, but it certainly is a plus if you do. Documented processes, while potentially idealised, provide a baseline for comparison. This helps identify discrepancies between how you think the process works and how it actually unfolds in practice.
4. Do you have a clear business strategy and KPIs to attain?
With a clear strategy and defined KPIs, Process Mining efforts can be effectively directed and aligned within the company.
If you have hesitations or questions regarding any of the points above, our Process Mining consultants are ready to jump in!
Process Mining implementation trajectory
In the image below we have visualised a typical implementation roadmap of Process Mining:
1. Process insights in real-time
2. Improve process compliance
3. Automate inefficiencies
4. Track improvements over time
5. Facilitate business transformation
Step 1 & 2: In the first two steps we map your process and answer all the necessary questions that were set at the beginning of the project. We visualise the health of your processes through KPIs and create actionable insights to uncover the root causes of bottlenecks. The average timeframe for the first two steps are 6-8 weeks.
Step 3: Hyperautomation comes into play – how can we combine technologies to optimise and automate processes to start solving the bottlenecks?
Step 4: Value capitalisation and capturing: Dashboards are created to provide real-time insights which enables data-driven decision making.
Step 5. Where it all comes together! Leverage the dashboards, insights and optimised processes to continue with your Hyperautomation Journey. This is where change management is important to create buy-in. The quantitative process results enable strength in negotiation and collaboration between the Business and IT to free up necessary resources where it matters most.
Implementation partner: Celonis
When you choose for Process Mining at Ciphix, we work together with our software implementation partner, Celonis. Celonis is recognised as a leading implementation partner for process mining, as evidenced by its position in the Gartner Magic Quadrant, where it stands out for its comprehensive capabilities and visionary approach to improving business processes. Their platform offers deep insights and analytics, enabling businesses to identify bottlenecks, optimise workflows, and enhance operational efficiency effectively.
