A medium-sized public sector organization was at the beginning of their digital transformation. Their ambition: to work more efficiently using a low-code application.

For them, it was a big step. Not only because it was their first digital project, but also because they had no experience with agile working. And frankly, they doubted whether a project manager was needed at all.

For us, it was precisely an opportunity to show that digitization is more than technology. It’s about people, cooperation and trust. So we decided to appoint a project manager (at no extra cost) to make their first step an instant strong one.

In this blog, you’ll read how we handled that with Jordy: how we dealt with the inevitable challenges, why open communication proved decisive, and how a bumpy start eventually led to a solid collaboration.

More than appointments and schedules

We took an approach that is about trust, not spreadsheets.

Instead of focusing on ‘hard’ agreements or technical details, we gave extra attention to the personal and emotional side of working together. Because although we are used to ups & downs in a project, for a client those ‘downs’ can have a lot of impact.

Especially in later stages, when the pressure increases. Then the successes become greater but also the disappointments more palpable.

The power of leadership is in listening

At the first serious obstacle, it came down to it:
The project leader communicated openly, actively involved the customer and kept the sprint goals sharp with the team.

During retrospectives, the focus was not only on technical areas for improvement, but also on cooperation, expectations and pace. This created a rhythm that gave confidence.

The project leader acted as both guide and sounding board, providing an overview and direction even when things did not go as planned.

The team as the foundation

This collaboration worked because the team delivered more than an application.
They delivered commitment, flexibility, quality.

And with it: trust. Trust in Ciphix as a partner who moves with you, is honest and always delivers.

Growing together, winning together

The project ultimately received a wonderful rating: an 8.5 from the product owner on collaboration.

But more importantly, this was the first step in a long-term cooperation as well as in the client’s digitization strategy.

Or, as one of our core values puts it: Stay hungry and evolve together.
That’s exactly what we did here.