Agentic AI in practice: how Ciphix builds reliable, scalable automation

AI is no longer just about chatbots answering questions. The latest generation, known as Agentic AI, actually takes action and can independently manage business processes. But how do you ensure that this technology is not only impressive in theory, but also truly reliable in your organisation? In this blog, we share our approach, insights, and real-world experience.

Our philosophy: orchestration as the backbone

At Ciphix, successful AI starts with a solid foundation: business process orchestration. For years, we have used this approach to streamline, automate, and optimise processes. The goal? Innovative collaboration between people, systems, and now also autonomous agents.

What Agentic AI adds, above all, is flexibility and scalability. Where traditional automation often relies on predefined rules, Agentic AI can make independent decisions and respond to changing situations. We harness that power by constantly integrating Agentic AI into an orchestration of smaller, collaborative components, each with its area of expertise.

From small to powerful

For us, the strength of Agentic AI does not lie in a single, all-encompassing ‘super agent’; rather, it lies in an innovative network of small, specialist agents. We build this step by step:

• BPMN diagrams as a starting point:
  We begin by clearly mapping out the process using BPMN (Business Process Model Notation). This ensures that everyone, from developers to end-users, understands each step and where opportunities for automation lie.
• In-house tooling and visualisation:
  With our proprietary visualisation tools, we keep processes transparent, so both the client and team remain aligned. This leads to better control, more transparent communication, and a solid foundation for further development.
• Small agents, big impact:
  Instead of creating one agent that can do everything, we develop multiple small agents, each responsible for a clearly defined task. For example, one agent filters out noise from a long email, another determines the key question, and a third initiates the appropriate follow-up process. Thanks to this modular approach, the system remains flexible, robust, and scalable.

Robustness above all

Trust isn’t built on promises, but on solid testing and validation. That’s why we’ve developed our validation framework at Ciphix:

• Human oversight during and after implementation:
  In the initial phases, employees review the agent’s output, and we collect data on what works well and what doesn’t. This allows the organisation to get accustomed to the new technology and make adjustments as needed.
• Supervised runs to build trust:
  We always start with agents operating under human supervision. Only once they consistently deliver strong results do they work autonomously.
• Data-driven improvement:
  We continually analyse the agents’ performance, learn from feedback, and make targeted adjustments. In this way, your solution evolves into a reliable digital colleague.

Adoption matters

Technology is only half of the equation; the other half is about buy-in and involvement across your organisation. Ambitious plans are tempting, but we believe that starting small is far more effective. By launching with a limited process or team, everyone has the chance to learn, build confidence, and see results straight away.

That’s why we involve users right from day one. Through clear explanations, demonstrations, supervision, and ample opportunity for feedback, we ensure everyone is on board and engaged with the change.

We have seen this approach succeed, for instance, at Vitalis. There, we deliberately started small, with just one team and one process. Together, we built trust and scaled up gradually. The outcome? Not only does it have a noticeable impact on the processes, but it also leads to greater job satisfaction and stronger team engagement.

Ready for the next step?

Agentic AI is not a hype, but a logical step towards future-proof automation. By focusing on smart orchestration, small agents, and human validation, Ciphix makes this technology workable, scalable, and easy to understand.

Curious to know what Agentic AI can do for your organisation?

Book a call or explore our interactive demo to discover how you can start today with the AI of tomorrow.