Digital customer experience
You want to grow, work more efficiently and provide a service that makes your customers happy. But that is easier said than done in a world that is changing at lightning speed. Automation and digitalisation are here to stay, and to be successful, you have to keep up. Providing a top-tier “digital customer experience” is crucial to the success of your business.
But how do you choose the right platform that really makes your customers happy? Everything is changing so fast, and it’s hard to know what really works. One thing is clear: if you don’t offer an impressive digital experience, you risk losing customers to your competitors. Closing this gap is essential, and we are here to help.
Don't wait any longer!
Strengthen your brand
Through consistent and high-quality digital interaction with your customers
Encouraging sustainable growth
Innovative and smart solutions strengthen your market position
Increase loyalty
“Under promise, over deliver”. Exceed your customers’ expectations with a seamless, integrated and personalised digital experience.
Optimise the operation
Reduce costs, accelerate response times and gain better insight into customer behaviour.
We know the way!
At Ciphix, we are more than just consultants; we are your partner in transformation. With our extensive expertise and proven approach, we provide the knowledge and support needed to design and develop new solutions.
We build bridges between your current IT landscape and tomorrow’s possibilities. With all of today’s tech capabilities, we set up a modern, seamless and streamlined digital experience for your business.
What people say about us
Digital customer experience
Maximum impact with a seamless, consistent and personalised customer experience across all digital touch points. A platform that provides perfect integration or Low-Code Portals or RPA and AI assistants that do work, help your customers and deliver insights into customer behaviour, allowing you to sharpen your strategies.
High speed service
Give your customer more control and reduce the pressure on the service desk through providing a 24/7 customer environment.
Avoid frustration
Difficult to navigate portals, slow loading times, or not available on mobile. A poor digital experience leads to frustration and ultimately fewer orders.
Increase engagement
A seamless and user-friendly digital experience on any device, streamlined navigation and optimised processes, leads to happier customers.
Staying behind is not an option
We must constantly innovate to improve the customer experience. A smooth and pleasant online experience is a must in this digital economy.
FAQ
What is Digital Customer Experience and why is it important for my business?
Digital Customer Experience (CX) refers to how customers interact with your business through digital channels, such as your website, mobile apps, social media, RPA bots and AI Agents. It is critical because it is the basis for customer satisfaction and loyalty. Customers expect seamless, personalised and fast interactions. Improving your digital customer experience not only helps retain customers, but it also increases the likelihood of new customers through positive experiences.
What benefits does intelligent automation offer for my customer service?
Intelligent automation offers multiple customer service benefits, including:
- Faster responses: Chatbots and automated systems can respond immediately to customer inquiries, even outside business hours.
- Improved accuracy: Automation minimises human error, ensuring consistency in the customer experience.
- Cost savings: By automating repetitive tasks, your staff can focus on more complex customer requests, increasing efficiency.
- 24/7 availability: Automation makes it possible to provide customer support at any time.
How can intelligent automation improve the customer experience?
Intelligent automation uses advanced technologies such as AI and machine learning to streamline customer interactions. This results in faster response times, personalised communication and more efficient handling of customer requests. By automating repetitive tasks, employees can focus on more complex customer needs, leading to a better customer experience and more satisfied customers.
How can I improve the customer journey using digital technologies?
Digital technologies can help you improve the customer journey at different stages:
- Attraction: Use data analytics and targeted ads to reach customers through their preferred channels.
- Engage: Deploy chatbots and interactive tools to help customers with their questions quickly and efficiently.
- Convert: Use personalised offers and recommendations to motivate customers to purchase.
- Retain: Implement automated follow-up campaigns and customer satisfaction surveys to build long-term relationships.
What are the costs and ROI of implementing intelligent automation in my business?
The cost of implementing intelligent automation varies depending on the scale and complexity of the solution. In general, however, automation delivers significant ROI through improved customer satisfaction, increased efficiency and reduced operational costs. By automating repetitive tasks, companies can use employees more efficiently, which ultimately increases profitability.
Can Mendix work offline even when a user has a poor mobile/wifi connection?
Yes, with Mendix, both our native mobile applications and progressive web applications can work offline and synchronise data once the connection is restored.
What is an example of digital customer experience?
Digital customer experiences are all about delivering the right data to the right person at the right time. You can delight your users by using the latest technologies and becoming a customer-centric organisation. This could be by creating a user-friendly customer portal, an application that works with IoT turnstiles, or a groundbreaking mobile banking application.
Don’t wait any longer!
A modern, seamless and streamlined digital experience that fits your needs? We know the way.
