Fulltime - Rotterdam

Head of Operations


Where: Rotterdam, the Netherlands


Domain: Operations Department


Experience: 5+ years


Degree: Master’s degree

Based in Rotterdam, Ciphix is one of the fastest-growing RPA and AI implementation partners in Europe. Through integrating multiple innovative technologies, Ciphix Develops ‘virtual employees’ with the aim of taking the robot out of the human. For the current expansion, and further growth, of our organization, we are looking for a hands-on Head of Operations.

Become part of our team

As the Head of Operations, it is your job to develop a scalable project organization. You facilitate the development of the Ciphix Team (50 employees), and optimize the way of working, the procedures and the processes. Your most important KPI’s are customer satisfaction, employee satisfaction, and project efficiency/occupancy rate.

In addition to the responsibilities pertaining to daily operations, you facilitate the further development of the following (sub-)departments: Implementation & Development, Support, Academy & Internal IT, Security & Compliance.

Ciphix’s culture is informal, professional, and action-oriented. You are someone who leads by example, and is able to apply previous experience to run projects and initiate process improvements. As a member of the Ciphix team, you operate on the frontline of innovation. You are passionate about the application of Robotics, Machine Learning, and Artificial Intelligence, and can hereby optimize the internal organization and, with this, enlarge our customers’ successes.

What will you be doing?

  • Direct/Develop operational Teams;
    • Implementation, Development, Support and Academy
    • KPI: Customer and employee satisfaction
    • Resource planning
    • Optimize the way of working, processes, procedures, and templates
  • Guard the Ciphix Culture and Policy
    • Monitor, map and improve projects and processes
    • Create a high-performance team in collaboration with the HR Manager
  • Support & Academy
    • You are responsible for the backbones of Ciphix: Support and The Academy.
    • Here too you are responsible for optimizing the way of working, processes, procedures and templates. In this, you are able to adopt a commercial mindset.
  • Internal IT, Security & Compliance
    • Workplace management (has been outsourced, but you will still be responsible)
    • Optimize data storage, privacy, NEN/ISO certification

Who are you?

  • You possess a university level Master’s degree
  • 5+ years of relevant work experience
  • Demonstrable (management) experience in a project organization
  • You are passionate about Ciphix’s mission and vision, and you are able to translate this into operational activities
  • You have affinity with process automation and technology
  • You are interested in innovative technologies such as RPA and AI
  • You are available on a Full-time basis
  • You are fluent in English and Dutch

What are your qualities?

  • Result-focused, commercial and decisive mindset
  • Sensitive to your environment
  • Strong in building, developing and facilitating teams
  • Strong communication skills, energetic, and a hard-working and committed employee
  • Confident and willing to take risks
  • Enthusiastic, a can-do attitude, a self-starter and an entrepreneurial mindset

What do we offer?

  • A challenging management position in a fast-growing scale-up
  • A competitive salary and additional fringe benefits
  • A pension plan and mobility allowance
  • A young and dynamic team
  • Room for your own initiative
  • A steep learning curve
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