Fulltime - Rotterdam

Conversational Designer


Where: Rotterdam, the Netherlands


Domain: Conversational Automation / User Experience


Experience: 0-3 years


Degree: Msc or BSc in NMS/IT/Psych

Working at Ciphix

At Ciphix, we enable digital workforces to handle more complex tasks using Artificial Intelligence, Conversational Automation, and RPA.  As a Conversational Designer you will design the dialogs to optimize the user experience of our customers. The challenge lies within bringing a robot to live and creating a sensation of conversing with a real person.

You are interested in designing a robot with character and personality that fits our customers.  You do this in close contact with the customer and serve as one of the communication points for the aspects of the solution. Furthermore, is it important to design chat flows to guide the client to the answers they need as fast as possible.  From the start you have a key role in projects that we carry out for our customers. As a Conversational Designer you will stay involved after deployment of the chatbot to optimize the robot for future use. Become part of Ciphix and you get the opportunity to determine your own path and to follow your development plan together with us.

 Activities Include:

  • Design conversational workflows
  • User testing
  • Optimizing Chatbots
  • Design conversations with the freedom to use you preferred software tools
  • Understanding the clients needs

Who are you?

  • MSc, BSc degree or equivalent in New Media Studies/Informatics/Psychology
  • You are an ambitious team player who likes to deliver quality
  • You combine clear communication and technical knowledge and therefore offer added value to both colleagues and customers
  • Excellent verbal, written, and interpersonal communication skills in Dutch and English

Bonus points if you have experience with:

  • Dialogflow ES/CX
  • Google Cloud Platform 
  • UX design
  • Javascript / Typescript

What are your qualities?

  • Result-oriented, commercial and decisive
  • Strong communication, energetic, hard worker, committed
  • Enthusiastic, can-do mentality, self-starter and entrepreneurial
  • Can handle high workloads, set priorities and work in a structured way

What do we offer?

  • Operate independently, in a small team, on projects at multinationals
  • Being part of a fast growing company
  • Work in a young and dynamic team
  • Lots of room for own initiative
  • A steep learning curve with regard to conversational and UX design
  • No-nonsense culture
  • A good salary
  • A laptop
  • Extensive training- and development opportunities (Official certifications available)
  • NS-Business Card
  • Legendary company events
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