Fulltime - Rotterdam

Commercial Support Lead


Where: Rotterdam, the Netherlands


Domain: Commercial Management


Experience: 3+ years


Degree: Master’s degree

Based in Rotterdam, Ciphix is one of the fastest growing RPA and AI implementation partners in The Netherlands. By integrating multiple innovative technologies, Ciphix Develops ‘virtual employees’ with the aim of taking the robot out of the human. For the current expansion and further growth of our organization, we are looking for a hands-on Commercial Support Lead.

Job Description

Our promise to the client is that the Support Department tends entirely to the software robots that Ciphix has implemented. As the Commercial Support Lead, it is your job to facilitate the growth of our Support Department.You are able to identify commercial opportunities that arise from client-support contact. You consult our clients on scalable support and performance management solutions in order to maximize client satisfaction. 

You manage and develop the contracting cycle, and work together with other implementation departments to improve client experience. Together with the Operational Support Lead, you build a solid support department. 

Ciphix’s culture is informal, professional, and action-oriented. You are someone who leads by example, and is able to apply previous experience to identify opportunities and initiate process improvements. As a member of the Ciphix team, you operate on the frontline of innovation. You are passionate about the application of Robotics, Machine Learning, and Artificial Intelligence, and can hereby optimize the internal organization and, with this, enlarge our customers’ successes.

 What will you be doing?

  • Taking the lead in all commercial activities that arise from the support department. 
  • Identify opportunities, develop new products, and manage client contracting. 
  • Join forces with the Operational Support Lead to leverage the opportunities that arise from our day-to-day business, and improve the operational processes

Who are you?

  • You possess a university level Master’s degree.
  • 3+ years of relevant work experience in a support environment. 
  • You are passionate about Ciphix’s mission and vision, and are able to translate this into. commercial activities.
  • Interested in Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (experience in this field is a plus).
  • You have excellent communication skills.
  • You are target driven (responsible for the yearly support target).
  • You are result oriented, proactive, flexible and a real team player.
  • You master the Dutch and English language in speech and writing.
  • You are available full-time.

What are your qualities?

  • You possess a commercial and decisive mindset
  • You are a natural leader with coaching skills 
  • You have knowledge on, and experience with, the ITIL framework
  • You possess strong communication skills
  • You are energetic, hard-working and a committed employee
  • You are confident and willing to take risks
  • You are enthusiastic and possess a can-do attitude 
  • You are a self-starter and have an entrepreneurial mindset
  • You are structured; you can manage large amounts of work and are able to prioritize
  • You are a skilled negotiator and persistent in achieving goals despite difficulty
  • You are an analytical and strategic thinker

What do we offer?

  • A challenging role in a fast-growing scale-up
  • A competitive salary and additional fringe benefits
  • A pension plan and mobility allowance
  • A young and dynamic team
  • Room for your own initiative
  • A steep learning curve
  • No nonsense culture
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