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Servicedesk

Unburden Servicedesk Agents

Servicedesk chatbots are accessible for all your employees, integrate with enterprise software and have a short time-to-market.

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Step by step guide

How does Servicedesk work

Servicedesk-employees spent up to 60% of their time on administrative tasks and answering frequently asked questions. Chatbots are able to understand your request, collect the right answer or raise a ticket on behalf of the employee. Servicedesks of large organisations are overloaded with repetitive questions. Servicedesk-employees spent up to 60% of their time on administrative tasks and answering frequently asked questions. Chatbots are able to understand your request, collect the right answer or raise a ticket on behalf of the employee. This increases the first time right level and reduces the throughput time of the raised incident or service request. Moreover, a chatbot frees your Servicedesk team members to do what they do best: helping others.

Improving service requests with the help of Conversational Automation.

High accuracy

Due to its use of advanced machine-learning algorithms, the service desk will be able to quickly recognize and respond to a user’s question by making sure an issue will be created.

Time efficiency

With the service desk being able to automatically respond and handle user issues, this saves a lot of time for overburdened IT operators.

Increase employee experience

The quick and automatic handling of user issues will result in IT operators having more time available to do the work they actually like doing instead of focusing on menial tasks.

Features

All included

The servicedesk make use of conversational automation, Robotic Process Automation (RPA) and machine learning to manage incoming requests.

Question answering

The virtual assistant is able to recognize questions, to find the right information and if necessary, redirects the user to a service-portal.

Question answering

The virtual assistant is able to recognize questions, to find the right information and if necessary, redirects the user to a service-portal.

Understand and respond

The virtual assistant is able to understand the context of the conversation and is able to respond with an context specific an appropriate answer.

Understand and respond

The virtual assistant is able to understand the context of the conversation and is able to respond with an context specific an appropriate answer.

Evaluation and self-improvement

To be able to ensure client satisfaction the virtual assistant will ask the user for personal feedback. This allows the virtual assistant to improve and learn from conversations.

Evaluation and self-improvement

To be able to ensure client satisfaction the virtual assistant will ask the user for personal feedback. This allows the virtual assistant to improve and learn from conversations.

Easy integration

The virtual assistant is able to be integrated into almost any system and backend system. It is therefore able really optimize the workflow over IT operators.

Easy integration

The virtual assistant is able to be integrated into almost any system and backend system. It is therefore able really optimize the workflow over IT operators.

Contact

Want to know more about our solutions?

We'll gladly answer your questions on workdays between 09:00 and 18:00.

sales@ciphix.io