Retail & Consumer Goods
Stock planners at a fast-moving consumer goods (FMCG) company have to provide a delivery update to their merchants every day between 10:00-12:00 AM. This is time-consuming and limits the freedom of the workers. We offer an intelligent solution that combines RPA and AI to automate this process. We reduced the workload and increased the performance of stock-planners.
At one of the largest FMCG companies in the world, 25 stock planners have to provide a delivery update to their merchants every day between 10:00-12:00 AM. In order to adhere to this service-level agreement (SLA), the planners check which items in the sales orders are out-of-stock. The planners extract the sales orders from SAP into an Excel format. They manually go through each sales order, one-by-one. For each out-of-stock item, an email is sent to the merchants with information regarding this item.
Not only is this process very time-consuming, it also limits the freedom of the planners each day. Employees check each item manually, making the process sensitive to human error. These problems serve as an ideal case for a solution combining RPA and AI.
Month to ROI
Saved hours annually
Of effort automated