Many of us feel strained by the never ending stream of emails coming from customers or suppliers. Maintaining these overflowing mailboxes is a time-consuming and repetitive task. We offer an Intelligent Email Automation (IMA) solution that is built with RPA and AI technology. Our solution can read, classify and process hundreds of unstructured text-based emails without any human intervention.
An airline company challenged us to improve the processing of incoming emails in the Accounts Payable department. An endless stream of emails with inquiries from vendors is received on a shared mailbox that is maintained by three employees. The employees read and sort all incoming emails and determine what actions they need to take based on its content. A typical example is a reminder for payment. Employees detect these emails, extract relevant information, search for payment information in the back-office system and send an update on the payment status to the vendor.
This process is highly repetitive and extremely time-consuming. The frequency of incoming emails is too high. Employees cannot handle every email in time and the chance of errors increases. This results in dissatisfied vendors as well as dissatisfied employees.
Months to ROI
Hours saved annually
Of effort automated