{"id":15071,"date":"2026-05-07T12:03:32","date_gmt":"2026-05-07T10:03:32","guid":{"rendered":"https:\/\/ciphix.io\/case\/how-vga-centralized-claims-processing-and-provided-customers-with-real-time-insights\/"},"modified":"2026-08-07T12:06:28","modified_gmt":"2026-08-07T10:06:28","slug":"how-vga-centralized-claims-processing-and-provided-customers-with-real-time-insights","status":"publish","type":"case","link":"https:\/\/ciphix.io\/en\/case\/how-vga-centralized-claims-processing-and-provided-customers-with-real-time-insights\/","title":{"rendered":"How VGA Centralized Claims Processing and Provided Customers with Real-Time Insights"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;14813&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;200&#8243; bottom_padding=&#8221;50&#8243; top_padding_tablet=&#8221;140&#8243; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;hero__metVideo&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(255,255,255,0.01)&#8221; color_overlay_2=&#8221;#2d3668&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|font_size:60px|text_align:left|color:%23ffffff|line_height:100%25&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;page__intro&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">By centralizing claims processing, VGA improved the customer experience and gained greater control over its operations.<\/span>[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; top_margin_tablet=&#8221;40&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; 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column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;rightMiddle backgroundElement&#8211;right&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;About VGA Insurance&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">VGA Insurance provides insurance services to the City of Amsterdam and various organizations affiliated with the city, including GVB, Waternet, and the Port of Amsterdam. In addition, VGA offers group insurance plans for civil servants and their families and acts as an intermediary for construction insurance, among other things. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For an organization that processes a wide variety of insurance claims on a daily basis, speed, reliability, and transparency are essential. This applies to efficient internal processing, but above all to the trust and clarity that customers need throughout the entire process. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;case__usps&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li><strong>Transparency in Every Insurance Claim<\/strong><br \/>\nCustomers can track the progress of their claim 24\/7 and always have access to the most up-to-date information, without having to rely on phone calls or emails.<\/li>\n<li><strong>A Single Digital Claims Process<\/strong><br \/>\nClaims registration, communication, and status information are consolidated into a single, centralized environment. This ensures more efficient collaboration and greater control over operations. <\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;14893&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;30&#8243; overflow=&#8221;visible&#8221; class=&#8221;block__backgroundHalf block__backgroundHalf&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; bottom_margin=&#8221;200&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;Reporting a claim was easy. Getting a clear picture of the situation was not. &#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The existing application made it possible to report a claim. After that, a period of uncertainty began for many customers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Had the claim been received? Were any documents still missing? Who was handling the case? And when could they expect a response?   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This resulted in a large number of phone calls, emails, and manual coordination between customers and claims adjusters. The problem did not lie in the process itself, but in information that was scattered across various systems and communication channels. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">VGA saw this primarily as an opportunity to make the entire process more transparent for the customer, rather than to process claims more quickly.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][vc_custom_heading text=&#8221;More on this sector:&#8221; font_container=&#8221;tag:h3|font_size:16px|text_align:left|color:%23ffffff|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<!- View not found ->[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;centerTop backgroundElement&#8211;right&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][vc_custom_heading text=&#8221;Fragmented processes made the customer journey unnecessarily complex&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_row_inner column_margin=&#8221;40px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">In its search for a solution, VGA evaluated various off-the-shelf applications. While these supported parts of the process, they did not offer sufficient capabilities to link all the steps involved in a claims process together. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Claim registration, communication, case information, and status updates were not centralized in one place. As a result, it remained difficult for customers to understand the status of their claims and for employees to collaborate efficiently. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, as an insurance organization, VGA sets high standards for security, compliance, and auditability. A new solution therefore had to be both user-friendly and integrate seamlessly with the existing administrative systems. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The challenge was clear: improve the customer experience without compromising the reliability of the existing operation.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_custom_heading text=&#8221;That is why VGA consolidated the entire claims process&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">As usual, Ciphix started by addressing the business problem: the uncertainty customers experienced after reporting a claim. Together with VGA, Ciphix opted for a single, integrated digital workflow built on the Mendix platform, in which all stakeholders work with the same information. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of separate communication channels and different systems, a single centralized environment was created in which customers and claims adjusters collaborate throughout the entire claims process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The digital claims portal serves as the customer\u2019s point of access, but the biggest change took place behind the scenes. By linking processes and information, a streamlined workflow was created in which information needs to be entered only once and is immediately available to everyone involved. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, VGA was able to retain its existing administrative systems while significantly improving its digital services.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text el_class=&#8221;case__usps&#8221;][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; left_padding_tablet=&#8221;0&#8243; constrain_group_4=&#8221;yes&#8221; right_padding_tablet=&#8221;0&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;A Single Process for Both the Customer and the Claims Handler&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23FFFFFF&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The new platform supports the entire claims process, from the initial report to the final resolution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">report a claim online;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">upload documents;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">track the current status of their claim;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">find all communication related to their case in one place.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For claims adjusters, this means that all relevant information is available in one central location. As a result, less time is spent gathering information, leaving more time to provide substantive support to customers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Management also gains a better understanding of the performance of the claims process, including turnaround times, workload distribution, and process quality.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;13312&#8243; bg_position=&#8221;right center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;30&#8243; overflow=&#8221;visible&#8221; class=&#8221;block__backgroundHalf block__backgroundHalf&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;More transparency, more control&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">By centralizing the claims process, VGA has a future-proof digital foundation on which further optimizations can be easily implemented.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key findings:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a single, centralized digital environment for the entire claims process;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">24\/7 access for customers to the status of their insurance claims;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">less casual communication via phone and email;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">better cooperation between customers and claims adjusters;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">greater insight into lead times and process efficiency;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a flexible platform that can adapt to future needs.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The greatest benefit lies in how customers currently experience the process. Greater transparency builds trust, while employees work more efficiently using a single, integrated approach. <\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">&#8220;Thanks to the platform, we have a flexible solution that allows us to continuously improve our processes and our communication with our customers.&#8221; &#8211; <\/span><\/i><b>Sjonny Calis<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Claims Handler &#038; Product Owner, VGA Insurance<\/span><\/p><\/blockquote>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;centerTop backgroundElement&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;40px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;From Greater Transparency to a Stronger Digital Foundation&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">For VGA, the challenge began with the need to improve the customer experience related to insurance claims. The solution turned out to be more than just a new customer portal: by connecting processes, systems, and information, a digital foundation was created upon which the organization can continue to build. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Are you facing a similar challenge? We\u2019d be happy to work with you to identify the best opportunities for centralizing processes and improving digital services. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/ciphix.io\/en\/contact\/\">Get in touch<\/a> and find out what&#8217;s possible.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_margin=&#8221;100&#8243; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;block__faq element__circle&#8211;left&#8221; disable_element=&#8221;yes&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why didn&#039;t AZL replace the existing pension administration system?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The core systems were reliable and formed the foundation of the administrative processes. The challenge lay not in the administrative processes themselves, but in being able to develop modern digital services more quickly. For that reason, a flexible layer was built on top of the core, rather than replacing it.  <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What technology powers the participant portal?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The portal was built using Mendix&#8217;s low-code platform. Mendix provides the flexible layer for differentiation and innovation, while the existing Oracle PL\/SQL core systems continue to handle the stable administrative functions. <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the PACE Layered Application Strategy?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">An architectural model from Gartner that classifies applications based on their rate of change: stable systems for record-keeping, and fast-moving systems for differentiation and innovation. AZL uses this model to combine reliability and the speed of innovation within a single landscape. <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why low-code?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">With low-code, AZL can deliver new functionality much faster and incorporate customer feedback immediately, at a lower cost. It enables an MVP approach: first, a working solution; then, step-by-step expansion. <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What benefits does the portal offer participants?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Real-time insight into your pension, the ability to calculate your own scenarios, digital submission of documents, and automatic updates at key moments in the pension process.<\/span><\/p>\n<p><span data-ccp-props=\"{\"335559685\":720,\"335559739\":0}\"> <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How does the platform support multiple pension funds?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The platform is generic and multi-client. Multiple funds use the same technical solution, while each fund retains its own branding and identity. <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What role did Ciphix play?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Ciphix, in collaboration with AZL, designed and implemented the flexible low-code layer on Mendix and helped set up agile teams and an MVP-focused approach. This made it possible to provide modern services without replacing the existing pension administration system. <\/span>[\/vc_column_text][\/toggle][\/toggles][vc_raw_html css=&#8221;&#8221;]PHNjcmlwdCB0eXBlPSJhcHBsaWNhdGlvbi9sZCtqc29uIj57CiAgIkBjb250ZXh0IjogImh0dHBzOi8vc2NoZW1hLm9yZyIsCiAgIkB0eXBlIjogIkZBUVBhZ2UiLAogICJtYWluRW50aXR5IjogWwogICAgewogICAgICAiQHR5cGUiOiAiUXVlc3Rpb24iLAogICAgICAibmFtZSI6ICJXYWFyb20gdmVydmluZyBBWkwgZGUgYmVzdGFhbmRlIHBlbnNpb2VuYWRtaW5pc3RyYXRpZSBuaWV0PyIsCiAgICAgICJhY2NlcHRlZEFuc3dlciI6IHsKICAgICAgICAiQHR5cGUiOiAiQW5zd2VyIiwKICAgICAgICAidGV4dCI6ICJEZSBrZXJuc3lzdGVtZW4gd2FyZW4gYmV0cm91d2JhYXIgZW4gdm9ybWRlbiBoZXQgZnVuZGFtZW50IHZhbiBkZSBhZG1pbmlzdHJhdGllLiBEZSB1aXRkYWdpbmcgbGFnIG5pZXQgaW4gZGUgYWRtaW5pc3RyYXRpZSB6ZWxmLCBtYWFyIGluIGhldCBzbmVsbGVyIGt1bm5lbiBvbnR3aWtrZWxlbiB2YW4gbW9kZXJuZSBkaWdpdGFsZSBkaWVuc3R2ZXJsZW5pbmcuIERhYXJvbSB3ZXJkIGVlbiBmbGV4aWJlbGUgbGFhZyBib3Zlbm9wIGRlIGtlcm4gZ2Vib3V3ZCwgaW4gcGxhYXRzIHZhbiBkaWUga2VybiB0ZSB2ZXJ2YW5nZW4uIgogICAgICB9CiAgICB9LAogICAgewogICAgICAiQHR5cGUiOiAiUXVlc3Rpb24iLAogICAgICAibmFtZSI6ICJXZWxrZSB0ZWNobm9sb2dpZSBsaWd0IG9uZGVyIGhldCBkZWVsbmVtZXJzcG9ydGFhbD8iLAogICAgICAiYWNjZXB0ZWRBbnN3ZXIiOiB7CiAgICAgICAgIkB0eXBlIjogIkFuc3dlciIsCiAgICAgICAgInRleHQiOiAiSGV0IHBvcnRhYWwgaXMgZ2Vib3V3ZCBtZXQgaGV0IGxvdy1jb2RlIHBsYXRmb3JtIHZhbiBNZW5kaXguIE1lbmRpeCB2b3JtdCBkZSBmbGV4aWJlbGUgbGFhZyB2b29yIGRpZmZlcmVudGlhdGllIGVuIGlubm92YXRpZSwgdGVyd2lqbCBkZSBiZXN0YWFuZGUgT3JhY2xlIFBML1NRTCBrZXJuc3lzdGVtZW4gZGUgc3RhYmllbGUgYWRtaW5pc3RyYXRpZSBibGlqdmVuIHZlcnpvcmdlbi4iCiAgICAgIH0KICAgIH0sCiAgICB7CiAgICAgICJAdHlwZSI6ICJRdWVzdGlvbiIsCiAgICAgICJuYW1lIjogIldhdCBpcyBkZSBQQUNFIExheWVyZWQgQXBwbGljYXRpb24gU3RyYXRlZ3k\/IiwKICAgICAgImFjY2VwdGVkQW5zd2VyIjogewogICAgICAgICJAdHlwZSI6ICJBbnN3ZXIiLAogICAgICAgICJ0ZXh0IjogIkVlbiBhcmNoaXRlY3R1dXJtb2RlbCB2YW4gR2FydG5lciBkYXQgYXBwbGljYXRpZXMgaW5kZWVsdCBuYWFyIHZlcmFuZGVyaW5nc3NuZWxoZWlkOiBzdGFiaWVsZSBzeXN0ZW1lbiB2YW4gdmFzdGxlZ2dpbmcsIGVuIHNuZWwgYmV3ZWdlbmRlIHN5c3RlbWVuIHZhbiBkaWZmZXJlbnRpYXRpZSBlbiBpbm5vdmF0aWUuIEFaTCBnZWJydWlrdCBkaXQgbW9kZWwgb20gYmV0cm91d2JhYXJoZWlkIGVuIGlubm92YXRpZXNuZWxoZWlkIHRlIGNvbWJpbmVyZW4gaW4gw6nDqW4gbGFuZHNjaGFwLiIKICAgICAgfQogICAgfSwKICAgIHsKICAgICAgIkB0eXBlIjogIlF1ZXN0aW9uIiwKICAgICAgIm5hbWUiOiAiV2Fhcm9tIGxvdy1jb2RlPyIsCiAgICAgICJhY2NlcHRlZEFuc3dlciI6IHsKICAgICAgICAiQHR5cGUiOiAiQW5zd2VyIiwKICAgICAgICAidGV4dCI6ICJNZXQgbG93LWNvZGUga2FuIEFaTCB2ZWVsIHNuZWxsZXIgbmlldXdlIGZ1bmN0aW9uYWxpdGVpdCBvcGxldmVyZW4gZW4ga2xhbnRmZWVkYmFjayBkaXJlY3QgdmVyd2Vya2VuLCB0ZWdlbiBsYWdlcmUga29zdGVuLiBIZXQgbWFha3QgZWVuIE1WUC1hYW5wYWsgbW9nZWxpams6IGVlcnN0IGVlbiB3ZXJrZW5kZSBvcGxvc3NpbmcsIGRhYXJuYSBzdGFwc2dld2lqcyB1aXRicmVpZGVuLiIKICAgICAgfQogICAgfSwKICAgIHsKICAgICAgIkB0eXBlIjogIlF1ZXN0aW9uIiwKICAgICAgIm5hbWUiOiAiV2Vsa2Ugdm9vcmRlbGVuIGJpZWR0IGhldCBwb3J0YWFsIGRlIGRlZWxuZW1lcj8iLAogICAgICAiYWNjZXB0ZWRBbnN3ZXIiOiB7CiAgICAgICAgIkB0eXBlIjogIkFuc3dlciIsCiAgICAgICAgInRleHQiOiAiUmVhbHRpbWUgaW56aWNodCBpbiBoZXQgcGVuc2lvZW4sIHplbGYgc2NlbmFyaW8ncyBiZXJla2VuZW4sIGRvY3VtZW50ZW4gZGlnaXRhYWwgYWFubGV2ZXJlbiBlbiBhdXRvbWF0aXNjaGUgdXBkYXRlcyB0aWpkZW5zIGJlbGFuZ3JpamtlIG1vbWVudGVuIGluIGhldCBwZW5zaW9lbnByb2Nlcy4iCiAgICAgIH0KICAgIH0sCiAgICB7CiAgICAgICJAdHlwZSI6ICJRdWVzdGlvbiIsCiAgICAgICJuYW1lIjogIkhvZSBvbmRlcnN0ZXVudCBoZXQgcGxhdGZvcm0gbWVlcmRlcmUgcGVuc2lvZW5mb25kc2VuPyIsCiAgICAgICJhY2NlcHRlZEFuc3dlciI6IHsKICAgICAgICAiQHR5cGUiOiAiQW5zd2VyIiwKICAgICAgICAidGV4dCI6ICJIZXQgcGxhdGZvcm0gaXMgZ2VuZXJpZWsgZW4gbXVsdGktY2xpZW50LiBNZWVyZGVyZSBmb25kc2VuIGdlYnJ1aWtlbiBkZXplbGZkZSB0ZWNobmlzY2hlIG9wbG9zc2luZywgdGVyd2lqbCBlbGsgZm9uZHMgemlqbiBlaWdlbiBodWlzc3RpamwgZW4gaWRlbnRpdGVpdCBiZWhvdWR0LiIKICAgICAgfQogICAgfSwKICAgIHsKICAgICAgIkB0eXBlIjogIlF1ZXN0aW9uIiwKICAgICAgIm5hbWUiOiAiV2Vsa2Ugcm9sIHNwZWVsZGUgQ2lwaGl4PyIsCiAgICAgICJhY2NlcHRlZEFuc3dlciI6IHsKICAgICAgICAiQHR5cGUiOiAiQW5zd2VyIiwKICAgICAgICAidGV4dCI6ICJDaXBoaXggb250d2llcnAgZW4gcmVhbGlzZWVyZGUgc2FtZW4gbWV0IEFaTCBkZSBmbGV4aWJlbGUgbG93LWNvZGUgbGFhZyBvcCBNZW5kaXgsIGVuIGhpZWxwIGJpaiBoZXQgaW5yaWNodGVuIHZhbiBhZ2lsZSB0ZWFtcyBlbiBlZW4gTVZQLWdlcmljaHRlIHdlcmt3aWp6ZS4gWm8gd2VyZCBtb2Rlcm5lIGRpZW5zdHZlcmxlbmluZyBtb2dlbGlqayB6b25kZXIgZGUgYmVzdGFhbmRlIHBlbnNpb2VuYWRtaW5pc3RyYXRpZSB0ZSB2ZXJ2YW5nZW4uIgogICAgICB9CiAgICB9CiAgXQp9Cjwvc2NyaXB0Pg==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; 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class=&#8221;ctaBanner&#8221; css=&#8221;.vc_custom_1704805266281{margin-bottom: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 20px !important;}&#8221;][vc_column_inner top_padding_desktop=&#8221;150&#8243; bottom_padding_desktop=&#8221;50&#8243; left_padding_desktop=&#8221;100&#8243; right_padding_desktop=&#8221;100&#8243; top_padding_tablet=&#8221;30&#8243; constrain_group_102=&#8221;yes&#8221; bottom_padding_tablet=&#8221;30&#8243; left_padding_tablet=&#8221;30&#8243; constrain_group_103=&#8221;yes&#8221; right_padding_tablet=&#8221;30&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;left&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;7973&#8243; background_image_position=&#8221;center center&#8221; background_image_stacking=&#8221;default&#8221; enable_bg_scale=&#8221;true&#8221; background_image_loading=&#8221;default&#8221; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;20px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; el_class=&#8221;flowchart__wrapper&#8221; color_overlay=&#8221;#2d3668&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.5&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]\n<h2 style=\"text-align: left;\">We will help you further!<\/h2>\n<p style=\"text-align: left; max-width: 500px;\">Looking for a partner who understands your organization and translates it into digital solutions with results?<\/p>\n[\/vc_column_text][nectar_btn size=&#8221;small&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;button&#8211;primary button&#8211;regular&#8221; text=&#8221;Get in touch&#8221; url=&#8221;https:\/\/ciphix.io\/en\/contact\/&#8221;][vc_raw_html]PGRpdiBjbGFzcz0iY3RhQmFubmVyX19pY29uQm94Ij4KIDxwIGNsYXNzPSJpY29uX19jYWxsIj5EaXNjb3ZlcjwvcD4KIDxwIGNsYXNzPSJpY29uX19kaXZlIj5EZWZpbmU8L3A+CiA8cCBjbGFzcz0iaWNvbl9fcHJvcG9zYWwiPkRlc2lnbjwvcD4KIDxwIGNsYXNzPSJpY29uX19yb2NrZXQiPkRvPC9wPgo8L2Rpdj4=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;flowchart__wrapper&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Continue reading<\/h2>\n[\/vc_column_text][vc_column_text]\n  \n\n\n\n\n\n<div id=\"wpv-view-layout-6000\" class=\"js-wpv-view-layout js-wpv-layout-responsive js-wpv-view-layout-6000\" data-viewnumber=\"6000\" data-pagination=\"{&quot;id&quot;:6000,&quot;query&quot;:&quot;normal&quot;,&quot;type&quot;:&quot;disabled&quot;,&quot;effect&quot;:&quot;fade&quot;,&quot;duration&quot;:500,&quot;speed&quot;:5,&quot;pause_on_hover&quot;:&quot;enabled&quot;,&quot;stop_rollover&quot;:&quot;false&quot;,&quot;cache_pages&quot;:&quot;enabled&quot;,&quot;preload_images&quot;:&quot;enabled&quot;,&quot;preload_pages&quot;:&quot;enabled&quot;,&quot;preload_reach&quot;:1,&quot;spinner&quot;:&quot;builtin&quot;,&quot;spinner_image&quot;:&quot;https:\/\/ciphix.io\/wp-content\/plugins\/wp-views\/embedded\/res\/img\/ajax-loader.gif&quot;,&quot;callback_next&quot;:&quot;&quot;,&quot;manage_history&quot;:&quot;enabled&quot;,&quot;has_controls_in_form&quot;:&quot;disabled&quot;,&quot;infinite_tolerance&quot;:&quot;0&quot;,&quot;max_pages&quot;:1,&quot;page&quot;:1,&quot;base_permalink&quot;:&quot;\/en\/wp-json\/wp\/v2\/case\/15071?wpv_view_count=6000&amp;wpv_paged=WPV_PAGE_NUM&quot;,&quot;loop&quot;:{&quot;type&quot;:&quot;&quot;,&quot;name&quot;:&quot;&quot;,&quot;data&quot;:[],&quot;id&quot;:0}}\" data-permalink=\"\/en\/wp-json\/wp\/v2\/case\/15071?wpv_view_count=6000\">\n\n\n<div class=\"blogSlider__container\">\n \n \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-delivery-driver-to-mendix-consultant\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From delivery driver to Mendix Consultant\n   <\/h3>\n   <p class=\"slide__text\">\n   Discover how Brandon joined Ciphix without Mendix experience and quickly started working on customer projects. Read his inspiring story.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_09_35_20.Still032-1024x683.jpg\" alt=\"From delivery driver to Mendix Consultant\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/why-ai-projects-get-stuck-without-process-orchestration\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why AI projects get stuck without process orchestration\n   <\/h3>\n   <p class=\"slide__text\">\n   AI only works once your processes are in place. Discover why BOAT and orchestration are the key to scalable, secure AI.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_14_17_24.Still078-1024x683.jpg\" alt=\"Why AI projects get stuck without process orchestration\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/autonomous-ai-agents-why-standalone-ai-tools-are-no-longer-enough\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Autonomous AI Agents: why standalone AI Tools are no longer enough\n   <\/h3>\n   <p class=\"slide__text\">\n   [vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_08_20_20.Still018-1024x683.jpg\" alt=\"Autonomous AI Agents: why standalone AI Tools are no longer enough\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/sprint-0-blog\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Sprint 0: Why the best AI initiatives start by not building\n   <\/h3>\n   <p class=\"slide__text\">\n   Many AI projects stall before they have truly begun. Not during implementation, and not during delivery, but in the very first phase of the journey. This often happens when an&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_13_22_05.Still067-1024x682.jpg\" alt=\"Sprint 0: Why the best AI initiatives start by not building\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/why-most-ai-pilots-fail-and-how-to-make-sure-yours-doesnt-2\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why most AI Pilots fail and how to make sure yours doesn\u2019t\n   <\/h3>\n   <p class=\"slide__text\">\n   You\u2019ve seen the demo. It works. The team is excited. Yet six months later, the project has stalled, the budget is gone, and nobody is asking about it anymore. This&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC05468-2-1024x682.jpg\" alt=\"Why most AI Pilots fail and how to make sure yours doesn\u2019t\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ai-pilot-to-production\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why most AI Pilots fail and how to make sure yours doesn\u2019t\n   <\/h3>\n   <p class=\"slide__text\">\n   You\u2019ve seen the demo. It works. The team is excited. Yet six months later, the project has stalled, the budget is gone, and nobody is asking about it anymore. This&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC08300-1024x682.jpg\" alt=\"Why most AI Pilots fail and how to make sure yours doesn\u2019t\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/agentic-ai-in-the-enterprise-fast-apps-silent-failures-and-the-correctness-problem\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Agentic AI in the enterprise: fast apps, silent failures and the correctness problem\n   <\/h3>\n   <p class=\"slide__text\">\n   [vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7498.00_10_07_17.Still002-1-1024x632.jpg\" alt=\"Agentic AI in the enterprise: fast apps, silent failures and the correctness problem\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/building-software-with-ai-a-fundamental-shift-that-demands-fundamental-choices\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Building software with AI: a fundamental shift that demands fundamental choices\n   <\/h3>\n   <p class=\"slide__text\">\n   This article originally appeared in ICT\/Magazine. Software development is fundamentally changing because of AI. Twelve years ago, developers still wrote every line of code manually. Today, organisations can build complete&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7473.00_13_18_13.Still005-1024x576.jpg\" alt=\"Building software with AI: a fundamental shift that demands fundamental choices\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/what-is-agentic-application-development-and-why-is-ciphix-betting-on-it\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    What is Agentic Application Development and why is Ciphix betting on it?\n   <\/h3>\n   <p class=\"slide__text\">\n   CEO Marilou van Doorn and Chief Strategy &amp; Technology Officer Marijn van de Poel on the new direction, the customers who make the difference and the approach that makes it&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7473.02_35_37_00.Still004-1024x576.jpg\" alt=\"What is Agentic Application Development and why is Ciphix betting on it?\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ciphix-wins-workato-customer-impact-partner-award-2026-for-integration-approach-with-facilicom\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix wins Workato Customer Impact Partner Award 2026 for integration approach with Facilicom\n   <\/h3>\n   <p class=\"slide__text\">\n   Ciphix has won the Workato Customer Impact Partner Award 2026 for the impact we are creating together with Facilicom Group. With a new integration approach, a fragmented IT landscape is&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/workato-award-1024x682.jpg\" alt=\"Ciphix wins Workato Customer Impact Partner Award 2026 for integration approach with Facilicom\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ciphix-announces-new-direction-from-ai-experiments-to-business-critical-software-with-agentic-application-development\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix announces new direction: from AI experiments to business-critical software with agentic application development\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC01577-1024x684.jpeg\" alt=\"Ciphix announces new direction: from AI experiments to business-critical software with agentic application development\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/mendix-implementation-and-integrations-from-process-optimisation-to-enterprise-automation\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Mendix implementation and integrations: from process optimisation to enterprise automation\n   <\/h3>\n   <p class=\"slide__text\">\n   Discover how Mendix implementation, integrations and automation work together to deliver scalable process optimisation and a strong foundation for AI.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07461-2-1024x826.jpg\" alt=\"Mendix implementation and integrations: from process optimisation to enterprise automation\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/how-do-you-choose-the-right-ipaas\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    How do you choose the right iPaaS?\n   <\/h3>\n   <p class=\"slide__text\">\n   For large organisations looking to improve or partly automate business processes with RPA and AI, an iPaaS is not a technical side issue. It is a strategic choice that directly&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07469-1-1024x576.jpg\" alt=\"How do you choose the right iPaaS?\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/siemens-mendix-expert-partner-low-code\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix appointed Siemens Expert Partner for Mendix Low-Code App Development\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC00166-1-1024x684.jpg\" alt=\"Ciphix appointed Siemens Expert Partner for Mendix Low-Code App Development\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/digital-transformations-for-organizations\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Digital transformation for organizations: structurally improving with technology\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC03539-2-1-1024x654.jpg\" alt=\"Digital transformation for organizations: structurally improving with technology\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/what-the-news-about-poorly-configured-mendix-apps-really-teaches-us-about-low-code-at-scale\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    What the news about poorly configured Mendix apps really teaches us about low-code at scale\n   <\/h3>\n   <p class=\"slide__text\">\n   The recent news about thousands of public Mendix installations that were misconfigured raised questions among many organizations. Is Mendix insecure? Should companies be concerned? The short answer: no. But the&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/ChatGPT-Image-Oct-29-2025-03_30_47-PM-1024x683.png\" alt=\"What the news about poorly configured Mendix apps really teaches us about low-code at scale\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-ai-sprawl-to-control-why-agentic-ai-needs-enterprise-orchestration\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From AI sprawl to control: why agentic AI needs enterprise orchestration\n   <\/h3>\n   <p class=\"slide__text\">\n   AI agents are rapidly moving from experimentation into everyday operations. Sales teams use assistants to update CRMs, finance deploys bots for reconciliation, and IT explores agents for ticket triage. What&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC05595-1-1024x682.jpg\" alt=\"From AI sprawl to control: why agentic AI needs enterprise orchestration\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-idea-to-impact-how-mendix-fits-into-a-complete-automation-journey\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From idea to impact: how Mendix fits into a complete automation journey\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation rarely fails because of technology. It fails because initiatives remain isolated, and stay that way for too long. Many organisations start automation in the right place, but stop&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07394-1024x576.jpg\" alt=\"From idea to impact: how Mendix fits into a complete automation journey\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/zero-downtime-deployment-in-mendix-what-it-means-and-its-limits\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Zero Downtime Deployment in Mendix: what it means (and its limits)\n   <\/h3>\n   <p class=\"slide__text\">\n   A Mendix Community blog by our colleague and Mendix MVP Jaap van Leeuwen Mendix has finally released a feature which many have been asking for: Zero downtime deployment (or, referred&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07461-2-1024x826.jpg\" alt=\"Zero Downtime Deployment in Mendix: what it means (and its limits)\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/blender-kickstart-2026-from-ai-experiments-to-scalable-impact\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Blender Kickstart 2026: from AI experiments to scalable impact\n   <\/h3>\n   <p class=\"slide__text\">\n   During Blender Kickstart 2026, one question took centre stage, a question that many organisations are currently facing with growing urgency: how do you translate AI from isolated experiments into concrete,&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C6723.00_52_42_00.Still018-1024x576.jpg\" alt=\"Blender Kickstart 2026: from AI experiments to scalable impact\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-experiment-to-execution-why-agentic-ai-needs-workato\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From experiment to execution: why agentic AI needs Workato\n   <\/h3>\n   <p class=\"slide__text\">\n   Many organisations are actively experimenting with AI agents. There are pilots, demos and impressive prototypes. Yet in production, progress often stalls. Not because AI agents fall short, but because the&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/000028-1024x683.jpg\" alt=\"From experiment to execution: why agentic AI needs Workato\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-ai-pilot-to-impact-why-the-foundation-is-now-the-bottleneck\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From AI pilot to impact: why the foundation is now the bottleneck\n   <\/h3>\n   <p class=\"slide__text\">\n   Many AI initiatives stall at pilot stage. Discover why a solid digital foundation is essential for scaling AI and creating real business impact.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/2Y7A7135-1-1024x682.jpg\" alt=\"From AI pilot to impact: why the foundation is now the bottleneck\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n\n\n\t<a href=\"https:\/\/ciphix.io\/en\/whitepaper\/digitisation-of-healthcare-logistics-2\/\" class=\"slide__small slide__blogOther\">\n <div class=\"slide__wrapper\">\n   <div class=\"slide__icon slide__icon--whitepaper\">\n   <\/div>\n  <div class=\"slide__label\">\n   Whitepaper\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Digitisation of healthcare logistics\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/page_01-724x1024.png\" alt=\"Digitisation of healthcare logistics\">\n <\/div>\n<\/a>\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-api-to-enterprise-mcp-why-ai-automation-needs-context\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From API to Enterprise MCP: Why AI Automation needs context\n   <\/h3>\n   <p class=\"slide__text\">\n   AI agents need context and governance to deliver real value. Learn why APIs are not enough and how Enterprise MCP, Workato, and Ciphix enable controlled, enterprise-grade AI automation.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/000097-1024x683.jpg\" alt=\"From API to Enterprise MCP: Why AI Automation needs context\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n \n \n<\/div>\n\n\n<\/div>\n\n\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>AZL and Ciphix modernized the pension service for 1.5 million participants: moving from annual letters to real-time self-service, without replacing the reliable core systems. Using low-code (Mendix), they created a scalable portal for insights, scenarios, and automatic updates. <\/p>\n","protected":false},"featured_media":14872,"template":"","categories":[41],"dienstpilaar":[37],"sector":[114],"techologie":[105],"platform":[106],"class_list":["post-15071","case","type-case","status-publish","has-post-thumbnail","category-cases","dienstpilaar-services","sector-financial-2","techologie-lowcode","platform-mendix"],"_links":{"self":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/15071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/types\/case"}],"version-history":[{"count":4,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/15071\/revisions"}],"predecessor-version":[{"id":15076,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/15071\/revisions\/15076"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/media\/14872"}],"wp:attachment":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/media?parent=15071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/categories?post=15071"},{"taxonomy":"dienstpilaar","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/dienstpilaar?post=15071"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/sector?post=15071"},{"taxonomy":"techologie","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/techologie?post=15071"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/platform?post=15071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}