{"id":14978,"date":"2025-07-10T15:30:41","date_gmt":"2025-07-10T13:30:41","guid":{"rendered":"https:\/\/ciphix.io\/?post_type=case&#038;p=14978"},"modified":"2026-07-10T15:35:55","modified_gmt":"2026-07-10T13:35:55","slug":"how-azl-modernized-digital-pension-services-without-replacing-legacy-systems","status":"publish","type":"case","link":"https:\/\/ciphix.io\/en\/case\/how-azl-modernized-digital-pension-services-without-replacing-legacy-systems\/","title":{"rendered":"How AZL modernized digital pension services without replacing legacy systems"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;14854&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;200&#8243; bottom_padding=&#8221;50&#8243; top_padding_tablet=&#8221;140&#8243; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;hero__metVideo&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(255,255,255,0.01)&#8221; color_overlay_2=&#8221;#2d3668&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|font_size:60px|text_align:left|color:%23ffffff|line_height:100%25&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;page__intro&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">From annual pension letters to real-time self-service for over 1.5 million participants, built using Mendix low-code.<\/span>[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; top_margin_tablet=&#8221;40&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][nectar_video_lightbox link_style=&#8221;play_button_2&#8243; nectar_play_button_color=&#8221;Default-Accent-Color&#8221; hover_effect=&#8221;defaut&#8221; box_shadow=&#8221;none&#8221; border_radius=&#8221;none&#8221; play_button_size=&#8221;default&#8221; video_url=&#8221;https:\/\/www.youtube.com\/watch?v=LzKJALdI1nw&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;rightMiddle backgroundElement&#8211;right&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Summary&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">AZL manages pension administration for dozens of pension funds and more than 1.5 million participants. As participant expectations evolved, traditional pension communication no longer sufficed. The challenge was to provide modern digital services without compromising the reliability of the existing pension administration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Together with Ciphix, AZL used the Mendix low-code platform to build a flexible layer on top of the existing core systems. Instead of replacing them, the solution smartly complements the legacy systems. The result is a scalable participant portal that allows participants to gain real-time insights into their pensions, calculate their own scenarios, and enables AZL to develop new digital services in a fraction of the time.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;case__usps&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li><strong>Digital transformation without risk<\/strong><br \/>\nFrom static annual letters to a real-time self-service portal for 1.5 million participants, built with low-code (Mendix) without replacing the reliable core systems.<\/li>\n<li><strong>Customer-centric self-service<\/strong><br \/>\nParticipants gain direct insight into their pension, can calculate their own scenarios, and receive automatic updates during critical moments.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;14894&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;30&#8243; overflow=&#8221;visible&#8221; class=&#8221;block__backgroundHalf block__backgroundHalf&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; bottom_margin=&#8221;200&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;About AZL&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">AZL is a Dutch pension administrator that provides pension administration for over 50 pension funds, approximately 13,000 employers, and around 1.5 million participants. In addition to administration, AZL supports pension funds with communication, actuarial services, and board advice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For an organization that processes large volumes of sensitive personal data daily, reliability, continuity, and accuracy are essential. At the same time, participant expectations for digital services continue to grow.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][vc_custom_heading text=&#8221;More about this sector:&#8221; font_container=&#8221;tag:h3|font_size:16px|text_align:left|color:%23ffffff|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text]\n\n\n\n\t\n\t<div class=\"dienstenCards\">\n\t\n\t\t\n          <a href=\"https:\/\/ciphix.io\/en\/service\/financial-services\/\" class=\"dienstenCard__wrapper block__glass block__glass--right\">\n <div>\n  <p class=\"dienstenCard__title\">Financial Services\n <\/div>\n<\/a>\n\t\t \n\t\n\t<\/div>\n\t\n\t\n\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;centerTop backgroundElement&#8211;right&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][vc_custom_heading text=&#8221;The challenge&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_row_inner column_margin=&#8221;40px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Pension administration is all about reliability. However, participants now expect the same digital experience as they get from their bank or insurer: constant insight, immediate answers, and the ability to manage their affairs independently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This created a dilemma for AZL. The existing core systems were excellently designed for processing complex pension schemes but were not built for rapid digital innovation. Adding new functionality was expensive, and every change directly affected mission-critical processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The challenge was twofold: to achieve modern digital service delivery while keeping the stability of the pension administration fully intact.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_custom_heading text=&#8221;Why traditional development no longer sufficed&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The core systems had been a reliable foundation for years, which is precisely why AZL did not want to replace them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, the traditional way of developing software clashed with the new reality. Every adjustment required an extensive development and testing process, while participants expected faster results.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cWe were used to working with extremely reliable systems and carefully designing and testing every step of the process. This is a time-consuming and costly process. Our traditional development approach did not align with the modern demand to quickly build applications, add functionality in no time, and immediately process customer feedback.\u201d <\/span><\/p><\/blockquote>\n<p><strong>Edward Heijkers, CIO, AZL<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">AZL was not looking for a new administrative system but for a way to preserve the existing systems while creating space for rapid innovation.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text el_class=&#8221;case__usps&#8221;][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; left_padding_tablet=&#8221;0&#8243; constrain_group_4=&#8221;yes&#8221; right_padding_tablet=&#8221;0&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;The approach: a flexible low-code layer on top of the core&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23FFFFFF&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Together with Ciphix, AZL chose an architecture where a flexible layer is developed on top of the existing pension administration. Instead of making changes to the mission-critical backend, a central participant portal was built that securely communicates with the core systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this layer, AZL selected the Mendix low-code platform. This ensures that the reliability of the pension administration remains fully intact, while new functionality can be developed and expanded much faster.<\/span><\/p>\n<p><b>PACE layered application strategy<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The architecture follows Gartner\u2019s PACE Layered Application Strategy. The core administration in Oracle PL\/SQL forms the system of record: stable, reliable, and rarely changed. The low-code layer on top is the domain of differentiation and innovation: fast, customer-focused, and continuously evolving.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On paper, this makes sense. In practice, it initially required a different way of working.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cLow-code is a wonderful technology, but it doesn\u2019t work if you use it in a traditional way. Our developers had to adopt a new approach. With the help, experience, and expertise of Ciphix, we set up agile teams and chose an approach that fits the rapid delivery and deployment of a minimal viable solution.\u201d\u00a0<\/span><\/p><\/blockquote>\n<p><strong>Edward Heijkers, CIO, AZL<\/strong><\/p>\n<p><b>A reliable family car instead of the perfect sports car<\/b><\/p>\n<p><span style=\"font-weight: 400;\">With low-code, the budget and the number of man-hours within that budget also became a real benchmark. Heijkers compares it to buying a car: previously, AZL would deliver a brand-new sports car on the first attempt, perfect down to the color of the last screw under the hood. Meanwhile, a reliable family car that gets the customer from A to B is often exactly what is needed. If there\u2019s no budget for tinted windows, you can simply add that option later. That is one of the great advantages of low-code.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;13312&#8243; bg_position=&#8221;right center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;30&#8243; overflow=&#8221;visible&#8221; class=&#8221;block__backgroundHalf block__backgroundHalf&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;The solution: from pension portal to digital service delivery&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The participant portal provides a central environment where participants can manage their pension affairs independently. Through the portal, they can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">securely log in with DigiD;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">gain real-time insights into their pension;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">calculate various pension scenarios;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">digitally submit documents, which are processed directly in the backend;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">automatically stay informed about important moments in the pension process.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The pension planner is the real highlight. A participant can calculate diverse scenarios in real time. Although this requires enormous computing power, it happens on the participant\u2019s own device, without the involvement of an AZL employee. The planner is used by pension funds, including ING\u2019s.<\/span><\/p>\n<p><b>Focus on the customer journey around retirement<\/b><\/p>\n<p><span style=\"font-weight: 400;\">During development, the customer journey received a lot of attention, with extra focus on participants approaching retirement age. This is the most complex moment: not joining a fund, but actually retiring.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer research revealed something striking. Those who had submitted their paperwork sometimes heard nothing for months afterward and had to wait in suspense to see if they would receive a pension. That\u2019s why a notification system was built in: \u201cIn 100 days, you will receive your first pension payment.\u201d This message is repeated, for example, 50 days and one week before the retirement date.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple feature with a major impact on transparency and trust during one of the most important moments in the pension process.<\/span><\/p>\n<p><b>One platform, multiple funds<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The portal is designed generically and can be used for multiple clients. There is no need to build a separate portal for each fund. Funds customize their own frontend so that participants log in with the familiar branding of their own pension organization. This makes new developments not only faster but also more efficiently manageable.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;40&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;centerTop backgroundElement&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;40px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Results: a digital foundation for further innovation&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">With the participant portal, AZL has a scalable digital foundation for further innovation. The key results are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a digital participant portal for approximately 1.5 million participants;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">usable for over 50 pension funds from a single generic platform;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">real-time insight into personal pension situations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">participants calculate their own pension scenarios on their own devices;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">digital document processing through a single central environment;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">automated communication during the pension process;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">significantly less manual calculation work.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The impact on the organization is perhaps the most telling. Where previously four employees worked full-time calculating pension scenarios, participants now do this themselves. This also shifts the role of the employee: from administrative specialist to pension consultant, with more room for personal advice instead of standard question-and-answer work.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cEmployees want to know at any time what is in their pension pot and what changes in legislation or their personal situation mean for them. One complicated letter per year is no longer sufficient. People want to have control themselves, anytime and anywhere.\u201d <\/span><\/p><\/blockquote>\n<p><strong>Edward Heijkers, CIO, AZL<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_margin=&#8221;100&#8243; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;block__faq element__circle&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why didn\u2019t AZL replace the existing pension administration?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The core systems were reliable and formed the foundation of the administration. The challenge was not in the administration itself but in the ability to develop modern digital services faster. That\u2019s why a flexible layer was built on top of the core instead of replacing it.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What technology underpins the participant portal?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The portal is built using the Mendix low-code platform. Mendix forms the flexible layer for differentiation and innovation, while the existing Oracle PL\/SQL core systems continue to provide stable administration.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the PACE layered application strategy?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">An architecture model by Gartner that categorizes applications based on their rate of change: stable systems of record and fast-moving systems of differentiation and innovation. AZL uses this model to combine reliability and innovation speed in one landscape.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why low-code?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">With low-code, AZL can deliver new functionality much faster and process customer feedback directly, at lower costs. It enables an MVP approach: first a working solution, then gradual expansion.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What benefits does the portal offer participants?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Real-time insight into their pension, the ability to calculate scenarios themselves, digital document submission, and automatic updates during important moments in the pension process.<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How does the platform support multiple pension funds?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">The platform is generic and multi-client. Multiple funds use the same technical solution, while each fund retains its own branding and identity.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What role did Ciphix play?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Ciphix designed and implemented the flexible low-code layer on Mendix together with AZL and helped set up agile teams and an MVP-focused approach. This made modern service delivery possible without replacing the existing pension administration.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_raw_html 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style=\"text-align: left;\">Wij helpen je verder!<\/h2>\n<p style=\"text-align: left; max-width: 500px;\">Op zoek naar een partner die je organisatie begrijpt en dit vertaalt naar digitale oplossingen met resultaat?<\/p>\n[\/vc_column_text][nectar_btn size=&#8221;small&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;button&#8211;primary button&#8211;regular&#8221; text=&#8221;Neem contact op&#8221; url=&#8221;\/contact&#8221;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJjdGFCYW5uZXJfX2ljb25Cb3glMjIlM0UlMEElMjAlM0NwJTIwY2xhc3MlM0QlMjJpY29uX19jYWxsJTIyJTNFRGlzY292ZXIlM0MlMkZwJTNFJTBBJTIwJTNDcCUyMGNsYXNzJTNEJTIyaWNvbl9fZGl2ZSUyMiUzRURlZmluZSUzQyUyRnAlM0UlMEElMjAlM0NwJTIwY2xhc3MlM0QlMjJpY29uX19wcm9wb3NhbCUyMiUzRURlc2lnbiUzQyUyRnAlM0UlMEElMjAlM0NwJTIwY2xhc3MlM0QlMjJpY29uX19yb2NrZXQlMjIlM0VEbyUzQyUyRnAlM0UlMEElM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row 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data-permalink=\"\/en\/wp-json\/wp\/v2\/case\/14978?wpv_view_count=6000\">\n\n\n<div class=\"blogSlider__container\">\n \n \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/why-ai-projects-get-stuck-without-process-orchestration\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why AI projects get stuck without process orchestration\n   <\/h3>\n   <p class=\"slide__text\">\n   AI only works once your processes are in place. Discover why BOAT and orchestration are the key to scalable, secure AI.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_14_17_24.Still078-1024x683.jpg\" alt=\"Why AI projects get stuck without process orchestration\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/autonomous-ai-agents-why-standalone-ai-tools-are-no-longer-enough\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Autonomous AI Agents: why standalone AI Tools are no longer enough\n   <\/h3>\n   <p class=\"slide__text\">\n   [vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_08_20_20.Still018-1024x683.jpg\" alt=\"Autonomous AI Agents: why standalone AI Tools are no longer enough\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/sprint-0-blog\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Sprint 0: Why the best AI initiatives start by not building\n   <\/h3>\n   <p class=\"slide__text\">\n   Many AI projects stall before they have truly begun. Not during implementation, and not during delivery, but in the very first phase of the journey. This often happens when an&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC04376.00_13_22_05.Still067-1024x682.jpg\" alt=\"Sprint 0: Why the best AI initiatives start by not building\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/why-most-ai-pilots-fail-and-how-to-make-sure-yours-doesnt-2\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why most AI Pilots fail and how to make sure yours doesn\u2019t\n   <\/h3>\n   <p class=\"slide__text\">\n   You\u2019ve seen the demo. It works. The team is excited. Yet six months later, the project has stalled, the budget is gone, and nobody is asking about it anymore. This&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC05468-2-1024x682.jpg\" alt=\"Why most AI Pilots fail and how to make sure yours doesn\u2019t\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ai-pilot-to-production\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Why most AI Pilots fail and how to make sure yours doesn\u2019t\n   <\/h3>\n   <p class=\"slide__text\">\n   You\u2019ve seen the demo. It works. The team is excited. Yet six months later, the project has stalled, the budget is gone, and nobody is asking about it anymore. This&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC08300-1024x682.jpg\" alt=\"Why most AI Pilots fail and how to make sure yours doesn\u2019t\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/agentic-ai-in-the-enterprise-fast-apps-silent-failures-and-the-correctness-problem\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Agentic AI in the enterprise: fast apps, silent failures and the correctness problem\n   <\/h3>\n   <p class=\"slide__text\">\n   [vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7498.00_10_07_17.Still002-1-1024x632.jpg\" alt=\"Agentic AI in the enterprise: fast apps, silent failures and the correctness problem\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/building-software-with-ai-a-fundamental-shift-that-demands-fundamental-choices\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Building software with AI: a fundamental shift that demands fundamental choices\n   <\/h3>\n   <p class=\"slide__text\">\n   This article originally appeared in ICT\/Magazine. Software development is fundamentally changing because of AI. Twelve years ago, developers still wrote every line of code manually. Today, organisations can build complete&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7473.00_13_18_13.Still005-1024x576.jpg\" alt=\"Building software with AI: a fundamental shift that demands fundamental choices\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/what-is-agentic-application-development-and-why-is-ciphix-betting-on-it\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    What is Agentic Application Development and why is Ciphix betting on it?\n   <\/h3>\n   <p class=\"slide__text\">\n   CEO Marilou van Doorn and Chief Strategy &amp; Technology Officer Marijn van de Poel on the new direction, the customers who make the difference and the approach that makes it&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C7473.02_35_37_00.Still004-1024x576.jpg\" alt=\"What is Agentic Application Development and why is Ciphix betting on it?\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ciphix-wins-workato-customer-impact-partner-award-2026-for-integration-approach-with-facilicom\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix wins Workato Customer Impact Partner Award 2026 for integration approach with Facilicom\n   <\/h3>\n   <p class=\"slide__text\">\n   Ciphix has won the Workato Customer Impact Partner Award 2026 for the impact we are creating together with Facilicom Group. With a new integration approach, a fragmented IT landscape is&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/workato-award-1024x682.jpg\" alt=\"Ciphix wins Workato Customer Impact Partner Award 2026 for integration approach with Facilicom\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/ciphix-announces-new-direction-from-ai-experiments-to-business-critical-software-with-agentic-application-development\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix announces new direction: from AI experiments to business-critical software with agentic application development\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC01577-1024x684.jpeg\" alt=\"Ciphix announces new direction: from AI experiments to business-critical software with agentic application development\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/mendix-implementation-and-integrations-from-process-optimisation-to-enterprise-automation\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Mendix implementation and integrations: from process optimisation to enterprise automation\n   <\/h3>\n   <p class=\"slide__text\">\n   Discover how Mendix implementation, integrations and automation work together to deliver scalable process optimisation and a strong foundation for AI.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07461-2-1024x826.jpg\" alt=\"Mendix implementation and integrations: from process optimisation to enterprise automation\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/how-do-you-choose-the-right-ipaas\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    How do you choose the right iPaaS?\n   <\/h3>\n   <p class=\"slide__text\">\n   For large organisations looking to improve or partly automate business processes with RPA and AI, an iPaaS is not a technical side issue. It is a strategic choice that directly&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07469-1-1024x576.jpg\" alt=\"How do you choose the right iPaaS?\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/siemens-mendix-expert-partner-low-code\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Ciphix appointed Siemens Expert Partner for Mendix Low-Code App Development\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC00166-1-1024x684.jpg\" alt=\"Ciphix appointed Siemens Expert Partner for Mendix Low-Code App Development\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/digital-transformations-for-organizations\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Digital transformation for organizations: structurally improving with technology\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation only truly succeeds when technology, processes and people come together in one clear strategy. That&#8217;s how you build lasting improvement instead of separate initiatives.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC03539-2-1-1024x654.jpg\" alt=\"Digital transformation for organizations: structurally improving with technology\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/what-the-news-about-poorly-configured-mendix-apps-really-teaches-us-about-low-code-at-scale\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    What the news about poorly configured Mendix apps really teaches us about low-code at scale\n   <\/h3>\n   <p class=\"slide__text\">\n   The recent news about thousands of public Mendix installations that were misconfigured raised questions among many organizations. Is Mendix insecure? Should companies be concerned? The short answer: no. But the&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/ChatGPT-Image-Oct-29-2025-03_30_47-PM-1024x683.png\" alt=\"What the news about poorly configured Mendix apps really teaches us about low-code at scale\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-ai-sprawl-to-control-why-agentic-ai-needs-enterprise-orchestration\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From AI sprawl to control: why agentic AI needs enterprise orchestration\n   <\/h3>\n   <p class=\"slide__text\">\n   AI agents are rapidly moving from experimentation into everyday operations. Sales teams use assistants to update CRMs, finance deploys bots for reconciliation, and IT explores agents for ticket triage. What&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC05595-1-1024x682.jpg\" alt=\"From AI sprawl to control: why agentic AI needs enterprise orchestration\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-idea-to-impact-how-mendix-fits-into-a-complete-automation-journey\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From idea to impact: how Mendix fits into a complete automation journey\n   <\/h3>\n   <p class=\"slide__text\">\n   Digital transformation rarely fails because of technology. It fails because initiatives remain isolated, and stay that way for too long. Many organisations start automation in the right place, but stop&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07394-1024x576.jpg\" alt=\"From idea to impact: how Mendix fits into a complete automation journey\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/zero-downtime-deployment-in-mendix-what-it-means-and-its-limits\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Zero Downtime Deployment in Mendix: what it means (and its limits)\n   <\/h3>\n   <p class=\"slide__text\">\n   A Mendix Community blog by our colleague and Mendix MVP Jaap van Leeuwen Mendix has finally released a feature which many have been asking for: Zero downtime deployment (or, referred&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07461-2-1024x826.jpg\" alt=\"Zero Downtime Deployment in Mendix: what it means (and its limits)\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/blender-kickstart-2026-from-ai-experiments-to-scalable-impact\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Blender Kickstart 2026: from AI experiments to scalable impact\n   <\/h3>\n   <p class=\"slide__text\">\n   During Blender Kickstart 2026, one question took centre stage, a question that many organisations are currently facing with growing urgency: how do you translate AI from isolated experiments into concrete,&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/C6723.00_52_42_00.Still018-1024x576.jpg\" alt=\"Blender Kickstart 2026: from AI experiments to scalable impact\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-experiment-to-execution-why-agentic-ai-needs-workato\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From experiment to execution: why agentic AI needs Workato\n   <\/h3>\n   <p class=\"slide__text\">\n   Many organisations are actively experimenting with AI agents. There are pilots, demos and impressive prototypes. Yet in production, progress often stalls. Not because AI agents fall short, but because the&#8230;\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/000028-1024x683.jpg\" alt=\"From experiment to execution: why agentic AI needs Workato\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n  \n  \n  <div class=\"slide__gridWrapper\">\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-ai-pilot-to-impact-why-the-foundation-is-now-the-bottleneck\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From AI pilot to impact: why the foundation is now the bottleneck\n   <\/h3>\n   <p class=\"slide__text\">\n   Many AI initiatives stall at pilot stage. Discover why a solid digital foundation is essential for scaling AI and creating real business impact.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/2Y7A7135-1-1024x682.jpg\" alt=\"From AI pilot to impact: why the foundation is now the bottleneck\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  \n\n\n\t<a href=\"https:\/\/ciphix.io\/en\/whitepaper\/digitisation-of-healthcare-logistics-2\/\" class=\"slide__small slide__blogOther\">\n <div class=\"slide__wrapper\">\n   <div class=\"slide__icon slide__icon--whitepaper\">\n   <\/div>\n  <div class=\"slide__label\">\n   Whitepaper\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Digitisation of healthcare logistics\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/page_01-724x1024.png\" alt=\"Digitisation of healthcare logistics\">\n <\/div>\n<\/a>\n\n\n\n  \n  \n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/from-api-to-enterprise-mcp-why-ai-automation-needs-context\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     Blog\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    From API to Enterprise MCP: Why AI Automation needs context\n   <\/h3>\n   <p class=\"slide__text\">\n   AI agents need context and governance to deliver real value. Learn why APIs are not enough and how Enterprise MCP, Workato, and Ciphix enable controlled, enterprise-grade AI automation.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/000097-1024x683.jpg\" alt=\"From API to Enterprise MCP: Why AI Automation needs context\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  \n  <a href=\"https:\/\/www.linkedin.com\/company\/ciphix\/\" target=\"_blank\" class=\"slide__small slide__linkedin\" rel=\"noopener\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__icon slide__icon--blue slide__icon--linkedIn\">\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Follow us on LinkedIn!\n   <\/h3>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"\/wp-content\/uploads\/plaat_medewerkers_default-scaled.webp\" alt=\"\" role=\"img\">\n <\/div>\n<\/a>\n  \n  \n   \t<a href=\"https:\/\/ciphix.io\/en\/bridging-the-it-gap-with-low-code-and-ai\/\" class=\"slide__small slide__blogNews\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__label\">\n   <p>\n     News\n   <\/p>\n  <\/div>\n  <div class=\"slide__content\">\n   <h3 class=\"slide__title\">\n    Bridging the IT Gap with low code and AI\n   <\/h3>\n   <p class=\"slide__text\">\n   Learn how Ciphix and Mendix bridge the IT gap by combining low-code, AI and governance to enable smarter collaboration between business and IT.\n   <\/p>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/ciphix.io\/wp-content\/uploads\/DSC07472-1024x576.jpg\" alt=\"Bridging the IT Gap with low code and AI\">\n <\/div>\n<\/a>\n  \n  \n\n\n\n\n\n  \n  <\/div>\n \n \n<\/div>\n\n\n<\/div>\n\n\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>AZL and Ciphix modernized pension services for 1.5 million participants: from annual letters to real-time self-service, without replacing reliable core systems. Using low-code (Mendix), they created a scalable portal for insights, scenario calculations, and automated updates.<\/p>\n","protected":false},"featured_media":14782,"template":"","categories":[41],"dienstpilaar":[37],"sector":[113],"techologie":[105],"platform":[106],"class_list":["post-14978","case","type-case","status-publish","has-post-thumbnail","category-cases","dienstpilaar-services","sector-financial","techologie-lowcode","platform-mendix"],"_links":{"self":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/14978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/types\/case"}],"version-history":[{"count":5,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/14978\/revisions"}],"predecessor-version":[{"id":14988,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/case\/14978\/revisions\/14988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/media\/14782"}],"wp:attachment":[{"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/media?parent=14978"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/categories?post=14978"},{"taxonomy":"dienstpilaar","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/dienstpilaar?post=14978"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/sector?post=14978"},{"taxonomy":"techologie","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/techologie?post=14978"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/ciphix.io\/en\/wp-json\/wp\/v2\/platform?post=14978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}