Strategy & Organisation
For any digital transformation initiative to work and evolve through continuous improvement, it needs the support and endorsement of senior management and the stakeholders both inside and outside of the organisation that it’s likely to affect. Same goes for a Digital Workforce Journey, and top down support is equally important during the SCALE phase of the journey as it is for the START stage, as we have described in a previous post. More so in fact, as it creates the necessary strategic and organisational conditions to allow the business as a whole to continuously implement and improve its Digital Workforce in the long term.
It is critical to continue to inspire the organisation to embrace not just RPA but also Hyperautomation, as well as guide both long and short term decision making at all levels of the organisation. A key step is therefore to recap and revise the Mission & Vision statement through a series of workshops managed by Ciphix with senior management and other sponsor groups, during which the teams can review and fine tune their perspective on the DWJ and build a framework for steering actions and decisions.
We also help define and assign roles and responsibilities through a program of workshops with the CoE team, sponsor groups and relevant direct stakeholders. Based on a RASCI model, the objective is to make sure that all ‘players in the game’ are clear about who does what and when – like a Formula 1 pit stop crew – thereby enabling a more effective communication and collaboration between them, to the benefit of the project as a whole.
It’s not enough however to have roles and responsibilities assigned and everyone clear on what to do and how to do it. It’s also vital for senior management and sponsor groups to be able to monitor performance and for the CoE to consistently deliver recognisable high-quality automation solutions according to a set of quality standards. So Ciphix hosts additional top level workshops – firstly to bring Senior management and Sponsor groups together to define the metrics to be used for tracking performance and set yearly targets for all levels, and secondly with the IT/Data and development teams to create an RPA Development Best Practices document which defines the quality standards that any RPA solutions developed must adhere to.
Thanks to this quality control and governance process during the SCALE phase of the Digital Workforce Journey, confidence in the long term objectives and results of the project can be established and maintained across the whole enterprise as the journey enters the EXPAND phase. More about that in our next posts.