Educate, Show and Tell
Roughly one year since the Digital Workforce Journey began with the support of the team at Ciphix and you are now at the most interesting and exciting moment on the path to hyperautomation success – that point on the map where a whole host of new opportunities and possibilities open up before you. Like when arriving in a new city. You’ve travelled from your home to the airport, flown in and taken a taxi to the hotel, checked into your room, unpacked your bags and now you wander down to the street to explore the town. That moment when you walk into a busy, bustling square full of shops, bars and restaurants and you feel a buzz and a thrill from all the new sights and sounds.
This is the moment when your DWJ enters the SCALE phase. Your automation team has worked hard with our team to deliver the RPA pilot, you have IT and senior management on board and aware of the benefits that RPA has to offer the organisation, and now it’s time to take the automation project to a new level. It’s time to develop and obtain the capabilities to autonomously perform RPA and start experimenting with new technologies, such as Artificial Intelligence.
As with the START phase, creating the right organisational, technical and quality control conditions in parallel which each other is crucial to the success of this stage which typically rolls out over approximately a year and results in the creation and implementation of a fully functioning, light-weight Centre-of-Excellence.
One step is to ensure you have the right human resources needed to generate the internal capacity to autonomously operate RPA by not only hiring but also training Business Analysts, Developers and Application Managers through the Ciphix Academy.
This is a continuous process that can be happening whilst the organisation prepares to move forward into the world of hyperautomation, starting with a campaign of awareness to secure both the top-down and bottom-up support within business needed for successful implementation, as well as creating a shared understanding about hyperautomation across all levels of the enterprise.
We do this through a series of roadshows to explain what hyperautomation is, as often it is thought of as just RPA with AI, when in reality it is so much more. Hyperautomation, as defined by Gartner, is “a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible”. It involves the orchestrated use of multiple technologies, tools or platforms, including not only RPA but also AI, Conversational Automation (CA), Machine Learning, Process Mining, Native Integrations, and Advanced Analytics.
The roadshow should not only cover an informative overview of hyperautomation technologies, but actually include a lightweight hyperautomation pilot as proof-of-concept – for example an automated solution that uses cognitive technologies such as conversational AI. The development of such a pilot also allows the Automation team to experiment with hyperautomation projects and gain experience in them with the help of the Ciphix team, whilst at the same time delivering the first benefits of hyperautomation to the organisation.
All this lays the ground conditions for the creation of a lighter version of the Centre of Excellence, which in the EXPAND phase of the DWJ will become a true powerhouse for new automations within the business for years to come. The budding CoE must establish the organisational structure for the Automation team and define the “RPA Way-of-Working” across the enterprise, in order to create consistent, high-quality, and efficient working methodologies and protocols for both the business and the automation team.
As we will see in the next posts, the key to successfully establishing the CoE also depends on defining an operating model and creating a strategic framework for senior management and other stakeholders to monitor performance and make the right long-term decisions to support the continuous improvement of the Digital Workforce.