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Public Sector - Finance & Accounting
RPA & CA helps a municipality with the processing of financial seizures
Every month a municipality processes hundreds of financial seizures by human hand. Our virtual assistant provides a solution that saves valuable time and increases employee- and customer satisfaction. By combining RPA and CA, one true virtual assistant is able to unite several tasks such as processing financial seizures, answering follow-up questions and aligning the way-of-working throughout a department.
Use case
At the Finance & Accounting department of a municipality, hundreds of financial seizures are processed every month. This process requires many steps and is still processed by human hand. Each day, employees go through large Excel files to check name and address data. Employees check whether the financial seizures are processed properly and which follow-up tasks and standard procedures are necessary.
The process is based on many repetitive and rule-based tasks which can be easily automated. It also requires a lot of process knowledge. As a result, relevant information and knowledge about the way-of-working is scattered across the department. Additionally, employees provide different answers to similar follow-up questions from clients.
Applied technologies
2 months delivery time
2.4
Years to ROI
320
Hours saved annually
80%
Of effort automated
70%
Error reduction
Our solution
To automate the processing of financial seizures, a virtual assistant was created using RPA and CA technologies. Our goal was to create a virtual assistant that automates this process and aligns the process knowledge, follow-ups and way-of-working. This provides a more standardized way-of-working and is less sensitive to human error. Our virtual assistant was built to perform the following steps:
- Review whether a financial seizure is handled properly
- Determine the standard procedure for a specific target group
- Detect whether the debt collector meets the requirements
- Present the correct way-of-working
After deployment of our robot, over 80% of the process is automated and over 320 hours are saved on a yearly basis. Our virtual assistant was able to centralize process knowledge and the way-of-working at this municipality. Due to the more standardized way of working, we achieved a 70% error reduction.
Our virtual assistant offers a solution that is effective, efficient and reliable. Workers can stop wasting time on processing financial seizures by hand and refocus on work that matters.
Integrated applications
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