Public Sector Finance & Accounting
Every month a municipality processes hundreds of financial seizures by human hand. Our virtual assistant provides a solution that saves valuable time and increases employee- and customer satisfaction. By combining RPA and CA, one true virtual assistant is able to unite several tasks such as processing financial seizures, answering follow-up questions and aligning the way-of-working throughout a department.
At the Finance & Accounting department of a municipality, hundreds of financial seizures are processed every month. This process requires many steps and is still processed by human hand. Each day, employees go through large Excel files to check name and address data. Employees check whether the financial seizures are processed properly and which follow-up tasks and standard procedures are necessary.
The process is based on many repetitive and rule-based tasks which can be easily automated. It also requires a lot of process knowledge. As a result, relevant information and knowledge about the way-of-working is scattered across the department. Additionally, employees provide different answers to similar follow-up questions from clients.
Years to ROI
Hours saved annually
Of effort automated