Faster throughput times of referral letters at specialized healthcare clinics

Our solution

We created an RPA solution that constantly monitors the mailbox from the customer service department (CSD). When an email containing a referral comes in, the virtual employee reads the email and extracts the relevant information. It then chooses how much of all information is to be added to the electronic patient record of this respective patient. All these steps are performed in the background. Our robot was built to perform the following tasks:

• is triggered manually at the office
• reads and extracts healthcare referral from email
• checks if patient exists in electronic patient record system (EMMA)
• if not, adds patient to record system based on its social service number
• adds referral documents to patient record

Our solution reduced a significant amount of the workload of the customer service department. Annually, 1701 hours are saved that now can be used for more value-adding tasks. Also, patients can now be helped 20 hours earlier. This greatly contributes to the patient experience.

Our RPA robot offers a solution that is effective, efficient and reliable. Healthcare workers can stop wasting time on administrative tasks and refocus on work that matters.