Faster throughput times of care referrals at specialized healthcare clinics

Our solution: Deploy a virtual employee to automate referral processing

This lengthy process does have all the requirements needed to implement a smart UiPath RPA-based solution. We built a robot that constantly monitors the mailbox from the CSD. When an email containing a referral comes in, the virtual employee reads the email and extracts the relevant information. It then decides how much of all information is to be added to the electronic patient record of this respective patient. All these steps are performed in the background. Our robot was built to perform the following tasks, after being triggered manually at the office:

• Read and extract healthcare referral from email
• Check whether patient exists in electronic patient record system (EMMA)
• If not, add the patient to record system based on its social service number
• Add referral documents to patient record

Now that our solution has been implemented, 2701 hours are annually saved, reducing the significant amount of workload of the CSD! These hours can now be used for more value-adding tasks. Also, patients can now be helped 20 hours earlier, which positively contributes to the patient experience.

Our RPA-based robot offers a solution that is effective, efficient and reliable. Employees of the customer service department have less administrative tasks and can refocus on work that matters!