Creating and processing invoices in SAP involves many repetitive, time-consuming steps for accounting teams, increasing the risk of delays, errors and burnout. Ciphix developed a digital workforce to automate 95% of ad hoc invoice creation for our client, eliminating inefficiencies and freeing this employee time to spend on more value-adding tasks.
Organisations are increasingly realising that manually driven processes can lead to inefficiencies, high costs and a host of other issues. Our client recognised one such instance in the communication between two teams: the business department, which submits a high volume of invoice requests, and the accounting department, which is tasked with checking for and retrieving any missing information, creating the invoice in SAP, processing it and finally sending it to the customer.
With so many steps involving human interference, this workflow had become overly time and cost intensive. Plus, it was clear that employees would rather focus on more engaging tasks. These pain points made the ad hoc invoice creation process a great candidate for automation, and our client was ready to seize the opportunity
Hours saved anually
Of effort automated
Days Order to Cash improvement