Banking & Insurance Customer Service
Once every month, mutations have to be performed on certain life insurance policies. The company was expecting a 100% increase in their workload. We implemented an RPA solution that fully automates this whole process. Our solution ensured that this company could handle an increase in their workload.
Once every month, mutations have to be performed on certain life insurance policies. Reasons for these mutations are very diverse but can be specified within a set of rules. Employees go through the list with policies searching for the right characteristics. When the right characteristic was found, the policy should be mutated.
This process is very labor-intensive and highly repetitive. The company also expects an increase in policies of 100% due to an internal data-restructuring. All these reasons sum up to be a perfect opportunity for an RPA solution.
Months to ROI
Hours saved annually
Of effort automated
Reduction of errors